Customer Success Manager

The Embedded Customer Success Manager is the dedicated point of contact for assigned key customer accounts, owning day-to-day account management and ensuring effective operational delivery. The role works closely with the customer and internal ADI teams to align stakeholders, deliver successful project outcomes resolve issues quickly,

• Own day-to-day account management to ensure smooth operations.
• Partner with the customer to define ADI product solutions for end users across new and existing projects.
• Act as the single point of contact, coordinating communication between the customer and ADI internal teams.
• Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.
• Support ongoing project execution and ensure continuity across work streams.
• Manage escalations, ensuring clear ownership, communication, and follow-through.
• Align stakeholders (customer and ADI) on project proposals.
  
  Identify project add-ons to drive incremental value and revenue.
• Coordinate with ADI teams to ensure on-time delivery; communicate proactively on delays and mitigations.
• Co-own supply forecasting with the Inventory team, incorporating customer demand signals.
• Facilitate RMA and return intake.
  
  Assess warranty claims and make decisions in line with ADI policies.
• Partner with assembly partners (MVB) to address known issues and recurring defects.

• Project Management and Facilitation
• Technical Knowledge (and willingness to learn)
• Commercial Acumen

• Resilience and Professional Judgment
• Process Analysis and Continuous Improvement
• Ability to Manage Multiple Work streams

• Competitive salary package with commission
• Opportunity to work for a global business
• Excellent career progression opportunities
• Company car
• 25 vacations days, 6 ADV days
• Pension plan
• Fisc free benefits