Partner Success Coordinator; Dutch Speaking), VintedGo Member

Partner Success Coordinator (Dutch Speaking), Vinted Go Member Support

Community Support

Amsterdam, Netherlands

Vinted Go

Our mission is to make second‑hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre‑loved clothing and lifestyle items, giving each piece a second life – or even a third.

Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

As Partner Success Coordinator, you will be responsible for managing high-priority, complex Vinted Go Partners’ support cases, balancing company policies and Partner satisfaction. The Support team plays a strategic role in Vinted Go operations, so your role will directly impact service reliability and reputation.

You will work in Vinted Go Support Vertical Team, focusing on improving Partner and Customer experience through case analysis and real-time problem solving, process development and improvements, effective escalations’ management and co‑creation with internal and external stakeholders to improve how we service our Partners. You will report to the Manager of Partner Support, and work with teammates from different Vinted offices.

Your stakeholder network goes as far as Operations, Vendor Management, Sales & Acquisition and Senior Leaders.

• Be the main contact for complex, high-priority partner support cases, incidents, and alerts.
• Coordinate between partners and internal teams, including management, Operations, Legal, Finance, and Sales.
• Improve operational processes while balancing compliance, regulations, and partner satisfaction.
• Maintain and update the support knowledge base for agents.
• Work with cross‑functional teams to improve efficiency, compliance, and service quality.
• Support agents’ development through feedback, knowledge sharing, and quality initiatives.
• Analyse partner contact trends to drive improvements, reduce friction, and increase efficiency, including through automation.
• Contribute to the launch of new services and strategic initiatives as a CS representative.
• Primarily you will work with the Netherland Partners with an opportunity to expand into other Vinted Go markets.

• Have experience in customer support/complaint handling.
• Fluent in English and Dutch (written and spoken).
• Able to assess complex issues and relevant data points, identify root causes, and implement effective solutions.
• Have excellent written and verbal communication skills to explain solutions clearly and calmly, even in challenging situations.
• Have strong stakeholder‑management skills and are able to effectively collaborate to reach results,
• Strong problem solving and attention to detail skills.
• Comfortable working in a fast‑paced, evolving environment.
• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team‑building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Company bike leasing scheme
• Monthly budget for a flexible…