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Incident Management & Operational Excellence Lead
Job in
1000, Amsterdam, North Holland, Netherlands
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
ING in Amsterdam is seeking a Senior Business Incident Management Specialist to lead continuous improvement across BIM-NL. You will analyze incidents, define governance, and drive automation and AI-enabled enhancements to ensure resilient operations and clear reporting.
Fluency in Dutch and English is required; a Bachelor or Master degree is expected. You will collaborate with IT, Product Owners, Operations and Process Experts, translate findings into measurable outcomes, and manage stakeholders
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