Senior Business Operations Manager - Tech

About Us:

At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make.

Through our products, partners and people, we make it easier for everyone to experience the world.

About our team:

At , we make it easier for everyone to experience the world. As a global travel company, we help travellers and partners connect across the full journey — from planning and booking to experiencing and managing a trip. Our ambition is to make every trip a Connected Trip: a more seamless, personalised and rewarding experience that brings together accommodation, flights, transport, attractions and other travel services.

Central Technology builds, maintains and continuously improves the technology foundation that supports every part of  Within Central Tech, Core Platforms helps provide the reliable, scalable and secure platforms that enable teams across the company to build and operate effectively.

Central Tech’s Strategy & Operations team helps turn strategic priorities into clear, coordinated execution. We work closely with technology leaders and partners across  on strategy, planning, operating rhythms, portfolio and programme management, and cross-functional alignment.

As Senior Business Operations Manager for Core Platforms, you will help the Core Platforms leadership team run the organisation effectively and make better, faster decisions. You will design and improve the operating model, lead key planning and governance processes, create visibility of performance and risks, and coordinate execution across teams and departments.

This is an individual-contributor role with broad cross-functional influence. You will work closely with the Core Platforms Leadership Team, Central Tech leadership, Business Operations peers and partners across Product, Engineering, Finance, People and other departments.

• Design, implement and continuously improve the Core Platforms operating model, including decision forums, governance, meeting rhythms, action tracking and escalation routes.
• Improve processes, tools and ways of working to make operations simpler, more reliable and more effective for internal partners.

• Lead the adoption of  and Central Tech planning processes across the area, including annual planning, quarterly planning, budget and resource discussions, and cross-department dependency planning.
• Act as the central point of contact for business planning activities and ensure that decisions and commitments made during planning are translated into clear follow-through.
• Own the preparation and facilitation of business reviews and leadership updates, bringing together progress, performance, risks, dependencies, trade-offs and forward-looking actions.
• Establish clear OKR, KPI and portfolio tracking, using quantitative and qualitative insights to identify trends, surface risks and recommend action to the Core Platforms Leadership Team.

• Provide oversight of complex initiatives and portfolios, maintaining a clear view of scope, milestones, ownership, dependencies, risks and decisions.
• Consolidate progress and performance reporting for the Core Platforms Leadership Team, highlighting risks, trade-offs, dependencies and actions that require attention.
• Establish governance and follow-through so that initiative owners are clear on their commitments, with blockers and risks escalated early.
• Translate priorities into clear planning inputs, roadmaps, success measures and execution choices without owning day-to-day initiative delivery.

• Build effective engagement models across Core Platforms, Central Tech and partner departments so that shared objectives are prioritised, responsibilities are understood and handshakes happen early.
• Support change adoption by making the case for change clear, explaining…