Senior Operations Manager

About this role

As our Senior Operations Manager, you will lead 1st line operations for  Payments B.V., a DNB-regulated payment institution embedded within the Just Eat  (JET) group.

In this vital role, you will collaborate closely with the Head of Operations to oversee our intra-group outsourcing model. You will champion a customer-centric approach by ensuring checkout, payment, and payout life cycles run smoothly for millions of users.

Through close teamwork to deliver compliant, high-performing processes, you will manage SLA adherence and transaction monitoring. You will care for our regulatory ecosystem while helping us deliver operational excellence at tech-company speed.

• Lead 1st line compliance operations, ensuring absolute adherence to DNB requirements and JET policies.
• Oversee and monitor the intra-group SLA with JET, driving excellence in service delivery.
• Manage transaction monitoring systems to identify, escape and resolve risks in line with AML/CFT rules.
• Translate new regulations (DORA, PSD3, AMLD6) into robust, real-world operational processes.
• Supervise payout operations, ensuring all activities meet strict internal controls and regulatory standards.
• Own, track, and progress key operational milestones within the Annual Compliance Plan.
• Support internal and external audits by maintaining comprehensive, audit‑ready records and document systems.
• Cultivate highly collaborative relationships across Legal, Risk, Compliance, Finance, Product, and external regulators.

• Senior‑level operational experience managing compliance, payments, or regulated operations within a PSP, EMI, or regulated banking environment.
• Deep, authoritative knowledge of 1st line compliance, including transaction monitoring, AML/CFT, KYC, and sanctions.
• Proven history of leading and delivering complex change management, DORA, or systems implementation projects in a regulated landscape.
• Strong capability to develop an understanding of our internal and external partners to govern outsourced, SLA‑backed operational models.
• Solid familiarity with DNB/AFM supervision and frameworks (PSD2, DORA, AMLD), or a demonstrated capacity to master them rapidly.
• Data‑driven approach with a track record of building and managing operational KPIs, metrics, and risk dashboards.
• Exceptional stakeholder management skills, easily bridging technical teams, legal advisors, and executive leaders.
• Fluent communication skills in English, with Dutch language proficiency representing a strong advantage in our regulatory landscape.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat  We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.