Client Service Specialist, Assistant Vice President

Who we are looking for

We are looking for an energetic, individual to join their client service team. With the purpose of managing the back-office services for our asset owner and asset manager clients in the Dutch & Belgium markets. With the goal in driving up client satisfaction levels through proactive engagement.

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

• Proactive Engagement with Clients:
• Proactive outreach
• Formal Client communications where appropriate
• operational matters, regulatory driven matters
• Status reporting of open items / current activities.
• Monitor Client Satisfaction deliverables and operational execution for back-office products & services.
• Structured client engagement forums & operational best practise sharing sessions.
• Coordinate product Trainings & facilitate demos, webinars, regulatory updates with subject matter experts as appropriate.
• Client first port of call for operational escalations.
• Client negotiation & dispute resolution of operational errors & claims
• Manage and grow revenue & profitability, identify cross-selling opportunities.
• Seek out strategic revenue opportunities and opportunities for improvement.
• Client Solutioning Intake and coordination of client-initiated changes
• Client operational initiatives
• New client technology, products & services
• Continuous improvement
• Fund Opening / Closing Transitions
• Client Solutioning / consultation - Support for new client products & fund structures op model
• Review client operating model to identify improvements.
• Query & responsiveness oversight & escalation
• Facilitate Strategic improvements.
• Client Governance
• Client KPI reporting.
• Obtain client operational documentation and ensure maintenance.
• Participate in due diligence sessions
• Facilitate regular internal virtual team sessions with internal user groups.
• Support Internal risk management / audit.
• Coordinate client remediation plans – where applicable, coordinate and deliver resolution to client

• Experience with working within finance sector knowledge of the custody and /or fund accounting is an asset.
• Proficient in using all MS Office applications
• Strong focus on managing and resolving issues
• Excellent interpersonal and communication skills.
• Language English & Dutch
• Motivated to understand and respond effectively to client needs.
• Flexible and positive attitude.
• Good level of numeracy and ability to analyse financial data.
• Good team player.
• Ability to work to deadlines.
• Able to show initiative and make sound judgements.

• Bachelor degree or similar qualification
• 5-7 years’ experience in the financial services sector
• Language:
  English & Dutch (preferable).

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

Join us in shaping the future.

• you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and…