Outlets Manager - Mӧvenpick Resort & Residences Aqaba

Outlets Manager - Mӧvenpick Resort & Residences Aqaba

Primary Objectives

Strong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff. He exercises strong leadership and gives a special attention to visible management in the front area, especially during main service hours.

Close co-ordination between all departments as well as the Guest Relations and Sales, Communications.

To maintain our standards of quality, service and facilities in all departments over which he has responsibility and authority. He is responsible for the overall smooth and economical running of the entire Food & Beverage department inclusive as well of Recreation, Stewarding, Banqueting Operations and Kitchen.

Assisting the management in implementing and supervising the Operational Standards as well as the Hotel’s internal rules and regulations.

Must be thoroughly familiar with all Mövenpick corporate and local Operational and Gastronomy Standards and ensure they are followed. Must assist all Department Heads under his control in the accomplishment of their objectives. Must accomplish obligations and goals as outlined below.

• Entire and full replacement of Food & Beverage Manager
• Acting in Food & Beverage Manager in his absence, maintain the flow of information through regularly updates
• Following and maintaining F&B administrative standards
• Compilation of and adherence to financial budgets within F&B (Avg. covers, revenue, costs & related expenses).
• Co-operation with hotel’s Rooms Division Guest Relation Co-ordination with Sales Offices.
• The following duties within frame of work:

KEY PERFORMANCE MEASURES

• All internal Audit results to be within the targeted marks
• Accurate and efficient billing of all F&B and Recreation outlets in close cooperation
• Departmental Productivity
• Cost effectiveness
• On going maintenance, preventive maintenance and replacement of outdoor equipment and installations in close cooperation with Engineering
• Changing/adopting procedures according to latest weather/booking conditions
• Attendance and Punctuality
• Man days of training attended
• Customer satisfaction index
• Employee motivational index
• Man days of training conducted
• Interdepartmental Co-operation (Team work)
• Going beyond the call of duty to satisfy guest needs
• Highest level in dealing with customers
• Eye for detail
• Multifunctionality
• Self-motivation
• Positive attitude
• Personal grooming and etiquette
• Informs employees and supervisor about important events and news within the hotel operation.
• Establishes monthly reports according to requirements
• Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility

WORK PERFORMED

COMMERCIAL / SALES

• To maintain on a day-to-day basis the standards and policies of the department.
• He conducts and supervises staff sales training to promote additional selling.
• Controls and analyses permanently:
  Quality levels of production and presentation, guest satisfaction, merchandising, operating, cleanliness, sanitation and hygiene.
• He checks permanently Room Service and guarantees a well organized and fast service.
• He supervises all outside catering and in-house parties in respect of sales, organization and proper service during the event.
• Makes sure offers and calculations are done properly and billing is done accordingly.
• Co-ordinates and monitors tour group dining.

KITCHEN & FOOD PRODUCTION, STORAGE

• In collaboration with the Executive Chef he ensures all preparation of food is done according to our recipes and presentation standards.
• Storage of F&B:
  Checks permanently all store rooms and fridges and ensures the food is stored properly, clean and hygienic. He makes sure only fresh and valid (expire date) food or beverage is in the stores. He also checks temperatures in all cooled devices.

STEWARDING AND BUFFETS

• Follows up the procedures of washing up, usage of cleaning material staff efficiency and equipment.
• Follows up the Stewarding department in the cleaning of all concerned areas and assigns special duties to Chief…