General Manager - Venue Operations

Job Title:

General Manager

Location:

Amsterdam
Salary: €Negotiable
Required languages:
Dutch and English
Start ASAP

A unique chance is now available for a seasoned operational leader to manage hospitality and catering services at a prominent  live events and entertainment venue .

The ideal candidate will head a large, fast-moving operation, delivering food, beverages, and exceptional guest experiences across a variety of premium hospitality spaces. This position demands a commercially astute leader who excels in  high-energy settings  with significant visitor traffic and the execution of  multiple large-scale events .

Collaborating closely with key stakeholders, you will assume full responsibility for operational performance, guest experience standards, team leadership, and financial success across the venue. You will be instrumental in maintaining excellence during peak event days while fostering ongoing improvements in all operational areas.

Responsibilities

Manage daily hospitality and catering operations across various service areas

Uphold consistently high standards in service delivery and operational execution

Lead and develop large teams across front-of-house and back-of-house functions

Track commercial performance, budgets, and operational KPIs

Pinpoint opportunities to enhance efficiency, guest satisfaction, and revenue

Assist in delivering major live events, corporate functions, and high-traffic periods

Foster collaborative relationships with partners, suppliers, and internal teams

Cultivate a culture of accountability, engagement, and continuous improvement

Prioritize health and safety, compliance, and operational best practices

Profile

Extensive leadership experience in hospitality, leisure, events, or large consumer‑facing operations

Proven track record in managing high‑volume, multi‑unit environments

Strong commercial acumen with experience in budget and financial oversight

Skilled in leading large teams in fast‑paced operational environments

Excellent organizational and stakeholder management abilities

Hands‑on leadership approach with a proactive, solution‑driven mindset

Adaptable in complex, ever‑changing environments

Dedicated to customer experience and operational excellence

Exceptional communication skills, fluent in both  Dutch  and English

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