Night Receptionist

Night Receptionist @ Via Amsterdam

Via Amsterdam is more than just a youth hotel— it's a vibrant, multi-functional playground for curious, new-age travellers. And at the heart of it all? The reception. As our Night Receptionist, you're not just a team member — you're the soul of the night shift.

You're the first friendly face guests see when they arrive and the one who ensures their Amsterdam adventure kicks off right. Forget the boring, “passport and booking number please” routine — we’re all about real connection. Whether it’s sharing your favourite hidden vintage shop, that cozy café around the corner, or the coffee shop everyone’s actually here for, you’re the go-to local insider.

During the night, you and your shift buddy (or buddies) are responsible for the entire hostel. With nearly 1,000 beds filled, that’s no small task — but don’t worry, we’ve got your back. You'll receive thorough on-the-job training and complete an official Emergency Response Officer (BHV) course — a one-day session, right here at our location. We’re looking for someone who combines that training with good judgment and common sense to keep Via both safe and fun.

• Being the first smiling face guests see (even at 2 AM!).
• Checking guests in and out, answering calls, and helping with questions.
• Giving the lowdown on Amsterdam’s must‑sees, hidden gems, and can’t‑miss experiences.
• Doing security rounds, handling issues, and making detailed reports.
• Keeping tabs on stock and restocking as needed.
• Wrapping up front office admin tasks like the night audit.
• Keeping the lobby looking sharp and welcoming.

• Strong hospitality and communication skills — English is a must, and bonus points if you speak another language too!
• A solid sense of responsibility and ownership — you take pride in what you do.
• A flexible mindset that adapts to the needs of our guests, especially during our diverse events.
• You're hands‑on by nature, tackling problems proactively before they become issues.
• You're full of fresh ideas to improve our service or the hostel experience as a whole.
• Logical thinking and sound decision‑making come naturally to you.
• And of course… you’re a true night owl who thrives after dark!

• A dynamic, fast‑paced work environment with a fun, young, and international team.
• Awesome events like monthly staff drinks, karaoke nights, and more!
• Competitive pay (above minimum wage), plus:
  • 8% holiday allowance
  • Compensation for accrued vacation days
  • 10% night shift bonus
• Real growth opportunities — whether within your role or beyond. Ready to level up? Our Via Academy is packed with exciting learning and development options to help take your career to the next stage.

This role is available only on a variable hour contract (for example, as a side job) for 16-24 hours per week.