Supervisor Reception; f​/m​/d

Responsibilities

• You are in charge of the smooth operations of the reception team and provide great customer service to our guests.
• You take care of operational and administrative tasks such as invoicing, hour registration, online reputation management, and quality checks.
• You act as a great host and create a memorable stay for our guests.
• You are responsible for maintaining MEININGER quality standards in your area.
• You lead the front‑of‑house team together with the Assistant Hotel Manager.
• You are flexible to work weekdays, weekends, and day-, evening-, and night‑shifts.
• You oversee the smooth operations of the reception team and provide great customer service to our guests.

• Reception supervisor or receptionist with 2+ years of experience in hospitality, ready to take on a new challenge.
• Outgoing personality and enjoyment of working in a bustling, dynamic environment performing a variety of tasks.
• People‑oriented with a passion for helping others and creating unforgettable experiences for guests.
• Team player who enjoys guiding and developing team members.
• Good knowledge of a front‑office system (e.g., ASSD, Fidelio, SIHOT).
• Fluent in English (minimum B1‑B2 level); additional languages are an advantage.

• Hospitality CLA+ salaries and benefits.
• 2 days off for volunteering at your favourite NGO.
• Pension gap package.
• 25 holidays + 5 bonus days (1 for each year you stay with us) + 9 bank holidays.
• Regular get‑togethers, celebrations, and occasional parties (winter and summer team events).
• Quarterly evaluation rounds to ensure your happiness.
• Possibility to join M‑goal projects to develop personal and professional skills.
• Staff nights and Friends and Family discount.
• Language courses.
• Occasional opportunity to travel to support new openings or exchange programs.
• Access to 1:1 sessions with certified psychologists for MEININGER employees.
• Mondly – e‑language courses.
• Access to discount platform "Benefits At Work ".
• Travel expenses.

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation and productivity.