Group sales and Events Executive

The Group & Events Sales Executive is responsible for ensuring that group bookings, meetings, and events are executed seamlessly, from the initial inquiry through to post-event follow-up. The role focuses on maximizing occupancy, optimizing average room rates, and cultivating client relationships to enhance loyalty and satisfaction.

• Co‑responsible for meeting the MICE segment budget in terms of rooms and related revenues.
• Prepare quotes for meetings and events (≥10 rooms) aiming for maximum business in rooms, banqueting rooms, F&B and other group revenue, meeting response time guidelines.
• Follow up on outstanding proposals, update, manage and control the group business and its database, ensuring data in MARS and OPERA systems is current.
• Prepare and review negotiations, ensuring contracts and credit policies comply with MHI procedures.
• Follow up deposits and payments per contract dates, updating pro‑forma invoices and sending to clients when needed.
• After contract signing, coordinate all operational details and event services, informing all departments of required features and services.
• Prepare group summaries and Food & Beverage service orders, distributing them at least 7 days before the group arrival or event date.
• Participate in function sheet meetings and communicate clients’ requests to the operations team.
• During the group’s stay, maintain continuous contact with the client, support operations, and ensure everything runs as planned.
• Ensure a personalized customer experience, anticipating needs and exceeding expectations.
• Handle customer incidents, communicate actions taken, and escalated to the appropriate person if a solution cannot be found.
• Conduct site inspections, being fully conversant in room types, set‑ups, AV equipment, etc.

• 1–2 years in a similar role within a hotel environment.
• Experience with Opera PMS is a plus.
• Excellent time‑management, communication skills, and attention to detail.
• Fluent in English;
  Dutch knowledge is a plus.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.