Hospitality Manager - Kraanspoor

Overview

Full-time | 40 hours

This position is only for Train More Kraanspoor (please look up the location before applying).

You are our brand; you are the Urban Gym Group. Your most important task is to make Train More the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.

As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make gym-goers comfortable. To ensure seamless service, you process all guest requests via different outlets, but primarily in-person. You are on top of our customer satisfaction.

You support the Club Manager in their daily work, focusing on sales, quality, service, hygiene, and personnel. Most importantly, you will manage and coach the team of hosts on hospitality skills and raise the team to a higher level through your dedication and enthusiasm.

• Greet visitors with a genuine smile and warm welcome;
• Coach the Host team on hospitality;
• Ensure high customer satisfaction;
• Support the Club Manager in daily operations;
• Jointly handle questions and provide service to our members;
• Proactively share information about Urban Gym Group services (personal training, classes, etc.);
• Oversee the appearance of the club (hygiene, safety, maintenance, working conditions, etc.);
• Co-responsible for all personnel-related tasks;
• Handle several administrative tasks;
• Build a community within the team;
• Make everyone feel welcome and safe inside Train More.

• Service-oriented mindset;
• Born leader;
• Cares about customers;
• Helpful and a real team player;
• Fit, energetic, social and positive;
• Hands-on mentality;
• Inspiring and outspoken;
• Aim to be the best version of yourself;
• Feels at home in the gym;
• Lives and breathes our brand;
• Eligible to work in The Netherlands (Work and Residence Permit).

• Working for a company with a wonderful mission;
• Excellent salary;
• 26 holidays (free on your birthday);
• Exchange of public holidays;
• Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
• Free working out at all first-class gyms and studios for you and your partner;
• One day per year charity work;
• Pension scheme in place