Evening & Night Front Office Agent

Hey you! Are you a pro at receiving guests with open arms and a big smile, even in the middle of the night? Are you known as the person who always has a kind word and a sparkling attitude, no matter the hour? Then we would like to get to know you!
Evening & Night Front Office Agent  is the face of our hotel when the sun goes down. You check in guests, give them information about the hotel and the city, and handle guests of different nationalities. Your service ensures that guests feel safe and at home overnight.
Contract & Schedule  This position is for 30.4 hours per week, structured as 3 night shifts and 1 evening shift:
Evening shift: 15:00 – 23:00
Night shift: 23:00 – 07:00

Key Responsibilities   Providing excellent service to guests during evening and overnight hours
Handling questions and complaints, including late-night guest requests
Checking in guests, including late arrivals
Processing guest check-outs and financial settlement
Providing general and tourist information, public transport, and restaurant recommendations
Managing administrative tasks such as answering emails, checking reservations, and sending invoices
Conducting night audit procedures and preparing daily financial reports for the morning shift
Performing security rounds and monitoring the hotel premises overnight to ensure guest and property safety
Preparing the front desk and lobby area for the morning shift handover

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