Commercial Booking Office Manager; m​/f​/d Minor Hotels Europe & Americas

Commercial Booking Office Manager (m/f/d) Minor Hotels Europe & Americas - Amsterdam

Location:

Amsterdam, NL The Netherlands

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries across the world.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper‑upscale and luxury brands.

In this role, you will oversee Groups & Event Management activities across The Netherlands, UK, and the Nordics, working closely with senior leadership while driving performance and alignment across multiple regions.

• Lead and develop a team of up to 15 employees, driving performance and engagement.
• Work in close cooperation with the Operations Department and the Senior Reservation Manager, Director of Groups & Event Management, as well as the Regional Revenue and Sales Teams to align on MICE business development and define strategies and measures.
• Provide and evaluate regular reports and updates to the Director of Groups & Event Management and the Operations Departments.
• Utilize a deep understanding and analyzing of reporting and KPIs to continuously monitor performance and derive and implement actionable measures for day‑to‑day operations.
• Ensure the achievement of revenue targets, budgeted figures, and KPIs.
• Communicate and implement all company policies, driving and embedding operational changes positively so they are fully understood and adopted by all team members.

Degree in Business Administration or a comparable qualification, or a completed commercial apprenticeship.

Minimum 3 years of professional experience, including leadership experience, ideally in hospitality, reservation management, customer service, or inside sales.

Strong Commercial mindset with customer focus and sales affinity.

Advanced experience with reservation and CRM systems.

Excellent communication skills and the ability to motivate and inspire a team.

• Highly organized, proactive, and results‑driven with strong problem‑solving skills.
• Excellent analytical skills combined with a result driven mindset.

Fluent in Dutch and English;
French is considered a strong advantage.

The position is based in Hoofddorp and requires flexibility as well as regular travel to hotels and team locations across the region.

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Fair, collectively agreed compensation and additional bonus.
• Refer‑a‑friend bonus (500 EUR).
• Travel allowance of €0.23 per km, up to 30 km distance from work each way.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web) shops.
• The opportunity to grow within our company worldwide.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.