Guest Service Agent

Are you someone who enjoys being the face of a Hotel in Amsterdam?

Are you a go-getter who loves to help and listen to our hotel guests? Then the position of Guest Service Agentis perfect for you.

As a Guest Service Agent, one of your main tasks is to take care of the check-in and check-out process. You will ensure that our guests receive the correct information, assist them with all their questions, prevent complaints, and listen to their stories. You will also be responsible for administrative tasks.

Note!:
For this position, it is mandatory to live in the Netherlands and to have valid Dutch health insurance.

• A market-based salary;
• Travel allowance if you live more than 10 km from work;
• Enjoy 8% holiday pay and 25 paid holidays (based on 38 hours per week);
• Earn a €500 bonus for every new colleague who joins us through you!
• Receive 110% of your salary when you work in a different hotel than usual;
• You will receive 110% of your salary when you work a shift in a department other than your usual one;
• Benefit from 110% of your salary on last-minute shifts (within 24 hours), and combine this bonus if you work at a different location. Count your winnings!
• Discount on collective health insurance and pension scheme;
• Discount of 40% when staying at one of our hotels (subject to availability) - hello weekends in Amsterdam or Maastricht!
• Enjoy a 20% discount in our restaurants;
• Free drinks when exploring our hotels - cheers!
• Opportunities for internal advancement;
• On renewal of your first contract, we'll treat you to a Canal Cruise for two through beautiful Amsterdam!
• We celebrate your birthday every year and your anniversary as early as 2.5 years;
• Opportunities for continuous personal and professional development through internal and external training courses;
• Annual presentation of the Employee of the Year Award - who knows, maybe you will win the prize next year!
• An inspiring workplace surrounded by art, history and travellers ;).

As a member of our team, you will be responsible for making new guests feel welcome, ensuring that returning guests have a great experience, and welcoming back those who visit us time and time again. You love to provide our guests with the ultimate Vondel Hotels experience. While experience in the hospitality industry is not required, enthusiasm and politeness towards our guests are a must.

Additionally, you must be fluent in both Dutch and English, both written and spoken. You may also have to work a night shift if the night receptionist is not available.

Please note: a valid Dutch health insurance policy is required for this position.