Reservations Agent

About Us

Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy
• Process individual and group reservations, amendments, cancellations, and special requests
• Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions
• Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings
• Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments
• Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

• Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment
• Strong guest service mindset with excellent communication skills
• Commercially aware with a natural ability to identify upselling and cross-selling opportunities
• Highly organized and detail-oriented, with a strong focus on accuracy
• Able to manage multiple priorities and remain calm and professional in a fast-paced environment
• Excellent communication skills in English;
  Dutch is preferred
• Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.

• Knowledge of luxury hospitality and current guest trends
• Experience with Opera or another PMS
• Understanding of room types, pricing structures, packages, and promotions
• Experience working with The Leading Hotels of the World standards.

Competitive salary based on experience | 25 vacation days and 8% holiday allowance | Pension Horeca & Catering | Travel allowance | Discount on health insurance | Lease your own Swapfiets | We take care of and wash your uniform | Experience stay at De L’Europe Amsterdam | 50% discount in our own restaurants & bars and over 20 partner hotels | Friends and family discount rate | Varied fresh and healthy meals | Personal coaching and access to Linked In Learning | Development opportunities based on your ambition.