Reservations Agent
Listed on 2026-09-13
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Hospitality / Hotel / Catering
Hotel/Hospitality Sales, Customer Service Rep, Hospitality & Tourism, Guest Services
About Us
Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.
What You'll Do- Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy
- Process individual and group reservations, amendments, cancellations, and special requests
- Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions
- Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings
- Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments
- Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.
- Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment
- Strong guest service mindset with excellent communication skills
- Commercially aware with a natural ability to identify upselling and cross-selling opportunities
- Highly organized and detail-oriented, with a strong focus on accuracy
- Able to manage multiple priorities and remain calm and professional in a fast-paced environment
- Excellent communication skills in English;
Dutch is preferred - Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.
- Knowledge of luxury hospitality and current guest trends
- Experience with Opera or another PMS
- Understanding of room types, pricing structures, packages, and promotions
- Experience working with The Leading Hotels of the World standards.
Competitive salary based on experience | 25 vacation days and 8% holiday allowance | Pension Horeca & Catering | Travel allowance | Discount on health insurance | Lease your own Swapfiets | We take care of and wash your uniform | Experience stay at De L’Europe Amsterdam | 50% discount in our own restaurants & bars and over 20 partner hotels | Friends and family discount rate | Varied fresh and healthy meals | Personal coaching and access to Linked In Learning | Development opportunities based on your ambition.
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