F&B Supervisor

Full-time

Fixed-term

This role is based at ClinkNOORD, in a design-led, social youth hostel that’s known for events, community, and bringing people together from all over the world. We welcome international travellers year-round, and we’re big on the kind of hostel experience where strangers end up becoming friends. Your role at Clink Hostels as a Supervisor is central to making our guests experience a memorable one.

You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with the team across the front of house, kitchen, café, events and bar.

What you’ll actually be doing:

• Deliverstand-outservice with a warm,friendly and authentic approach – creating memorable experiences for every guestacrossguest facing departments.
• You will often lead the shifts in the building as the MOD (Manager on Duty), taking ownership and be responsible for the safety and communication of guests and staff.
• Monitor andmaintainhigh standards of service, ensuring cross-training for the team in all areas.
• Ensure all food safety standards are adhered to at all times . Be confident in serving all products (various coffees, beverages, food items, etc.) and support staff training and quality control.
• Coach and mentor the team with their daily tasks, team management, development etc. and act as first point of contact for any issue management.
• Organise the daily tasks, help co-ordinate break times, ensure there is always a host on the floor to welcome and help guests.
• Act as the first point of contact when on shift to help with guest or team queries ensuring the smooth day-to-day running of the hostel.
• Nurture a positive atmosphere amongst the team where thereisopen communication and a fun vibe, whilemaintaininggood relationships with other departments across the business.
• Assistthe management team with training new and current team members, support their development and growth in the hostel.
• Support the assistantoperationsmanager in creating new procedures and/or initiatives to improve the guest experience and the smooth running of the hostel. This includes full training,execution and follow-up review where appropriate. As well as the team schedule,monitor and adjust on a daily basis in case of sickness and/or absence and report these to the management team.
• Actively upsell and promote ourin-houseofferings – recommending coffees,ancillary sales,cocktails, fooddealsand specials to maximise guest experience and revenue.
• Ensure all F&B areas (bar, café, service stations) are fully stocked, clean,organised and ready for service at all times .
• Ensure adherence to all food safety and health and safety requirements in line with legislation and internal procedures.
• Drive sales through table service and engagement – confidently suggesting add-ons likecoffee,food,cocktailsor upgrades during guest interactions in front of house areas
• Create a lively and welcoming atmosphere – helping shape the social vibe of the hostel and encouraging guests to stay, relax and spend time in thesocialspaces.
• Support and activelyparticipatein events – promoting drink specials, engaging withguestsand helping boost bar revenue during busy periods
• Any ad-hoc duties that may naturally arise in your role

• Free and discounted accommodation for you, discounted stays for friends and family
• 50% off select Food and Beverage
• €400 backpacker experience when you hit your 1-year anniversary
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Travel allowance (depending on elegibility)

Reality check

We are an equal opportunities employer. We'll treat your application with respect and only contact you if you're invited to interview. GDPR applies - if we don't move forward,…