Whatever​/Whenever Agent - W

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA
.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

• A competitive salary package

• A stylish, dynamic, international working environment;

• A unique opportunity to be part of a fun, friendly and enthusiastic team;

• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!

• Personal coaching & training to support you in your day-to-day job

• Career opportunities within the Corendon group;

• Space for own initiative
  ;

• We organize many social activities
  , such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,

• AMAZING discounts with Corendon tour operator

• Special discount. Not only for you, but for your friends and family too!

• Want to try out one of our Mondi restaurants
  ? We will give you 25% discount on your total bill.

• Need some time to recharge? You will get 2 massages for FREE per year.

Split across two iconic buildings, a former telephone exchange and a historic bank, W Amsterdam blends Dutch heritage with cutting-edge design. Situated in the heart of Amsterdam, next to Dam Square, the hotel is the ultimate destination for guests looking for style, luxury and unforgettable experiences.

At W Hotels, we don't recruit,
we cast Talent
.

For our legendary Whatever/Whenever Team
, we are looking for a passionate Whatever/Whenever Agent
. This department is the heartbeat of guest communication within the hotel and serves as the central contact point for all guest requests, questions and personalized experiences.

No request is too big, no detail is too small. Whatever our guests need, whenever they need it, you make it happen.

As a Whatever/Whenever Agent
, you are responsible for delivering exceptional service through telephone, email, chat and mobile communication channels. You create memorable moments by anticipating guest needs and ensuring every request is handled with efficiency, professionalism and genuine hospitality.

• Answering and processing all guest calls, requests, questions and concerns

• Managing guest communication via telephone, email, chat and mobile devices

• Operating the hotel switchboard and directing calls to the appropriate departments

• Processing wake-up calls, conference calls, call forwarding and special telephone requests

• Accurately recording and relaying messages

• Logging all guest requests, incidents and service recovery actions in the hotel systems

• Following up with guests to ensure complete satisfaction

• Coordinating guest requests with departments such as Front Office, Housekeeping, Engineering, Security and Food & Beverage

• Providing information regarding hotel facilities, services, amenities and local attractions

• Assisting guests with internet access and in-room entertainment systems

• Processing room service orders and answering menu-related questions

• Handling transactions through the point-of-sale system

• Responding to special requests and creating personalized guest experiences

• Anticipating guest needs and exceeding expectations wherever possible

• Supporting guests with disabilities and ensuring…