International guest service host; cruise ship

• Full-time

Assists all guests at the Guest Services Desk, but concentrates specifically on non-English

speaking groups and individual guests with their special needs and requirements in their

native languages so as to give them a full, first class cruise experience.

In order to consistently exceed guest expectations and provide the highest levels of product

and services. Reports to Guest Service Supervisor on a daily basis

• Intermediate to Advanced verbal and written level of English is required.
• Intermediate to Advanced verbal and written level in at least one other language such as German, Spanish, Russian, French or Italian is required.
• Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required.
• Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships.

• Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution.

• Able to work independently
• Must be a quick and critical thinker, and a patient listener
• Able to speak publicly to large groups if necessary
• Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates