Group Reservations Agent - Groups & Events Afdeling

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Group Reservations Agent to strengthen our Reservations team.

Are you quick from one thing to another, do you have strong communication skills and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

The Reservations team strives for the optimal mix of hotel rooms, restaurants, banquet space and other hotel facilities for a successful stay or event.

As a Group Reservations Agent, you are responsible for accepting and processing group enquiries and reservations, from 10 hotel rooms per night, all in accordance with the standards set by Leading Hotels of the World. You are also responsible for maintaining existing contacts and acquiring new contacts. You are involved in telephone sales and the main contact during the stay of the group.

You will work closely with the Groups & Events department, who is responsible for selling rooms in combination with our meeting facilities.

Your main tasks will be:

• Informing guests about the hotel facilities and up-selling / cross-selling of these facilities;
• Evaluation of the stay with contacts after a group departure to further improve service and increase recurring bookings;
• Sending out group contracts in accordance with the Uniform Conditions of the Hotel industry policy;
• Distributing information sheets to the relevant departments;
• Apply policies regarding cancellations.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day workweek. You will work 5 days per week, 7.6 hours a day. You are expected to be present from time to time for projects and network events. You are also available to work on holidays.

• Contract:
  
  1 year, with the possibility of extension; we want you to stay!;
• Salary:
  Group 5.  for the salary overview;
• Bonus: 1 week's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We invest in your personal and professional development with a €1,000 training and development budget;
• The Dutch Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as the annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount once a year at one of our restaurants;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

• You have work experience in a similar position;
• Excellent knowledge of both Dutch and English (oral and written);
• You are commercially driven;
• Sales experience is an advantage;
• Knowledge of the PMS System Opera is an advantage;