Receptionist, Hospitality ​/ Hotel ​/ Catering

Receptionist – Clayton Hotel Amsterdam American

Step into the spotlight at Clayton Hotel Amsterdam American - an iconic Art Deco dining landmark in the heart of Amsterdam’s bustling Leidseplein.

Our Front Office Squad makes sure that guest’s parade through our hotel every day. Do you have the skills required to provide your guests with the ultimate experience? - We’re looking for a Receptionist (casual contract, 0-38 hours) who brings warmth, confidence, and professionalism to every guest interaction. From the very first “welcome” to the final “see you soon,” you’ll be the friendly face that makes every stay memorable.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we welcome guests from all over the world with an experience that’s as memorable as our setting.

As Receptionist, you’ll be the heartbeat of our Front Office. You’ll make each guest feel seen, supported, and at home, whether you’re checking them in, sharing local tips, or making sure their stay runs seamlessly from start to finish. You’ll juggle calls, bookings, and requests with professionalism and a smile, ensuring every guest leaves with lasting memories of their time in Amsterdam.

• Welcome guests with genuine warmth and professionalism
• Handle check-ins and check-outs efficiently and accurately
• Manage reservations, payments, and financial transactions
• Answer questions and handle requests with confidence and care
• Share recommendations about Amsterdam’s best attractions, events, and dining

• Communicate clearly with other departments to ensure smooth operations
• Support guests with special requests, wake-up calls, and messages
• Assist in resolving guest concerns with empathy and efficiency

• Maintain an accurate overview of daily arrivals, departures, and room allocations
• Keep the front desk and lobby area neat, professional, and welcoming
• Ensure all guest data, payments, and reports are handled correctly in Opera PMS

• Support colleagues across departments during busy periods
• Help create a positive, collaborative environment where everyone can shine
• Represent the hotel with professionalism, positivity, and pride

We’re looking for a service-minded professional who thrives on creating great first impressions and memorable guest experiences. You know that a smile can set the tone for an entire stay.

• MBO Hotel School diploma (Level 3 or equivalent)
• Preferably 2 years’ experience as a receptionist or in a similar front office role
• Proficient with Opera PMS and other hotel systems
• Excellent communication skills in English (Dutch or another language is a plus)
• Knowledge of Amsterdam and passion for hospitality
• Organised, reliable, and calm under pressure
• Flexible to work evenings, weekends, and public holidays

If you're passionate, reliable, and ready to grow - we want to hear from you.

At Dalata, we believe great people deserve great rewards. Here’s what you can expect when you join our team:

• A warm, people-first team where you’re valued and supported
• Regular staff events, recognition programmes, and a workplace that feels like home

• Access to our
  Dalata Academy
  for learning, growth, & career development
• Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

• Fresh meals during your shift
• Uniform provided
• 50% off food & drinks
  in all Dalata hotels
• €60 employee room rate
  across all Dalata-owned properties
• 30%…