People Operations Lead

About the Team

The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer’s journey. Our North Star is building a world‑class, follow‑the‑sun service delivery model that provides seamless, scalable support across all time zones.

We’re pioneering the future of People Ops through AI‑driven automation and enabling employee self‑service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management.

By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT, we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.

We’re looking for a People Operations Lead to join our Amsterdam hub. This is a hands‑on role where you’ll be the face of the People Operations team locally.

You’ll wear many hats – answering employee questions, supporting the employee lifecycle, ensuring local compliance, and identifying opportunities to make our processes better each day using AI and automations.

This role is a great fit for someone who takes pride in getting the details right, enjoys being present and helpful to the people around them, and is looking to grow their HR expertise in a global, fast‑moving environment.

• Local Expert: Be the subject matter expert in operationalizing labour laws and regulations in the Netherlands
  , including developing global to local processes, policies, and programs. Teach and train your fellow teammates on local topics. Stay informed about updates to regulations and HR market practices within the countries you support.
• Local Compliance: Ensure Miro keeps up to date with compliance within the Netherlands. This includes being responsible for any relevant compliance reporting, government filing, IND processes, and workers comp. Conduct regular compliance audits to ensure we meet requirements.
• Frontline People Support: Help support the People Help Portal by providing timely and accurate responses to questions related to HR programs and benefits. While your primary focus is the Netherlands, you’ll also handle global tickets as part of a shared team model—always applying a global‑to‑local lens to ensure our global standards translate correctly into local context.
• AI & Automation: Actively identify and implement opportunities to leverage AI, automation, and service delivery technologies to improve People Operations efficiency. Evaluate and adopt tools that enhance how the team works, and help translate these capabilities into practical, scalable workflows.
• Process and Program Management: Own the execution of key People processes across the full employee lifecycle—onboarding, job changes, leaves and UWV coordination, and offboarding. You keep the day‑to‑day running smoothly while also contributing to broader team priorities and projects.
• HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other record‑keeping systems for our Netherlands employees. Ensure all employee records are up‑to‑date and confidentially managed, adhering to GDPR and local data protection regulations.
• Payroll
  
  Collaboration:
  
  Work closely with the Payroll Team to ensure accurate and compliant payroll runs, including processing pay changes, leaves, and other employee updates in line with Dutch legislation. Serve as the local point of contact for payroll inputs and flag any issues in a timely manner.
• Benefits Administration: Provide support in the administration of employee benefits programs in the Netherlands to ensure we follow local requirements.
• Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross‑functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function.

• Comprehensive understanding of the labour laws and regulations in the Netherlands, including familiarity with IND processes, Works Council…