Manager People Operations - NL

About Us:

At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make.

Through our products, partners and people, we make it easier for everyone to experience the world.

The Regional Manager People Operations (NL) is responsible for leading the end-to-end People Operations strategy and service delivery for the company’s largest and most complex employee population.

The role translates global People strategy into high-quality, compliant, and employee-centric operations at Netherlands level, while ensuring alignment with global standards and adapting to headquarters-specific needs. The role leads operational excellence across the employee lifecycle, drives continuous improvement, and ensures delivery of reliable, scalable People services.

In addition, this role holds oversight of Talent Coordination (TC) services, ensuring effective operational partnership, performance governance, and long-term evolution of the Talent Coordination operating model in alignment with People Operations strategy.

Due to the scale and complexity of the headquarters population, significantly larger than other regions, this role operates with increased scope, stakeholder exposure, and operational impact.

You report to the Global Senior Manager People Operations.

• Define the Netherlands People Operations objectives, priorities, and roadmaps aligned with the wider People Ops and PST strategy.

• Translate global frameworks into effective regional execution, tailored to headquarters needs

• Represent People Operations in key regional and cross-functional initiatives

• Own the senior People Operations lead for the Netherlands headquarters population

• Accountable for the team’s accurate, compliant, and timely personnel administration and payroll inputs

• Own service delivery performance, including SLAs, KPIs, quality standards, and compliance

• Drive continuous improvement of People Operations processes to enhance employee experience and operational efficiency

• Accountable for monitoring data integrity and process adherence across People systems (e.g., Workday, Service Now)

• Identify operational risks and implement mitigation plans

• Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions

• Ensure successful integration and maturity of Netherlands Ops team as part of the tiering model

• Drive integration of knowledge management within the day to day operations

• Accountable for overall Talent Coordination (TC) performance, service quality, and outcomes

• Define success measures, reporting expectations, and performance governance for TC services

• Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions

• Make decisions impacting TC service levels, scope, prioritization, or investment

• Own senior stakeholder relationships related to Talent Coordination services

• Act as escalation point for high-risk issues and persistent performance challenges

• Ensure onboarding effectiveness and readiness in partnership with TC, aligned with broader People Operations strategy

• Own prioritization decisions where capacity, risk, or service constraints exist

• Drive the evolution and long-term maturity of the Talent Coordination operating model in alignment with global direction

• Lead, coach, and develop a team of People Operations Specialists and Senior Specialists

• Conduct regular 1:1s focused on performance, engagement, and development

• Own performance management processes, including bi-annual reviews and ongoing goal tracking

• Allocate work and projects based on team capacity, strengths, and development goals

• Foster a high-performance, service-oriented, and continuously improving team culture

• Own Netherlands capacity…