Senior Project Manager; FTC

DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This position sits in our Creative & Media service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions. Our clients include eBay, Just Eat Takeaway, Easy Jet, and Pepsi Co.

As a Senior Project Manager at DEPT®, you’ll oversee key client accounts from a project management perspective, ensuring work is delivered on time, on budget, and to the highest quality.

You’ll act as the senior point of contact for project coordination, championing ways of working across teams, and shaping how project management operates as a function within the agency.

Alongside our Client Services team, you’ll join key client-facing touchpoints to help balance external expectations with internal delivery needs. You’ll balance client priorities with internal delivery needs, while providing leadership, oversight, and guidance to PMs in the team.

We’re looking for someone who is proactive and confident in shaping ways of working, someone who can take full ownership of how the account runs day-to-day and drive improvements and efficiencies from day one.

This role is particularly suited to someone with a strong background delivering editorial, always-on social and integrated media campaigns, who understands the pace, planning cycles and operational complexities of content and media delivery.

• Lead project management across assigned accounts, ensuring smooth delivery, clear priorities, and alignment between client goals and internal workflows.
• Provide strategic input into account ways of working, resource prioritisation, and overrun management.
• Lead and optimise editorial and always-on social delivery workflows, from content planning and intake through briefing, approvals, publishing and community management, ensuring efficient delivery across ongoing and campaign activity.
• Build strong relationships across Client Services, Creative, Design, Production and Media teams, ensuring seamless collaboration between editorial, creative production and paid media delivery.
• Proactive in bringing the right people together to unblock work, align decisions, and keep delivery moving - rather than waiting for escalation.
• Partner tightly with Business Directors to spot and resolve project blockers, ensuring delivery success and client satisfaction.
• Create and manage project plans, scopes of work, timelines, and internal and client facing tracker and documentation.
• Monitor account-level pacing, resources, and risks, ensuring issues are escalated and resolved quickly.
• Mentor and guide Project Managers, contributing to the growth of the PM function.
• Champion best practice in project management, ensuring tools, documentation, and workflows are consistent and efficient.
• Continuously identify operational and WoW friction points and lead changes to improve efficiency, clarity and team workflow.
• Partner with Creative, Editorial and Media teams to align content production with publishing schedules, media activation plans and campaign milestones, ensuring integrated delivery across channels.

• Proven experience delivering editorial and always-on social programmes within an agency environment, with a strong understanding of content calendars, publishing workflows, approvals, community management and cross-functional delivery.
• Extensive experience in a project management role within an agency environment, ideally in creative, content, media, or production-led accounts.
• Experience shaping and improving ways of working across teams, with the confidence to recommend and implement operational changes. Ability to balance strategic oversight with a…