Global Senior Manager People Operations

About Us: At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make.

Through our products, partners and people, we make it easier for everyone to experience the world.

The Senior Manager Global People Operations is responsible for the Global People Operations. As such, the senior manager is responsible to provide People Services in the most effective and efficient way at the right costs ensuring an optimal experience for our employees. The Senior Manager People Operations works closely with other teams within the organization in order to drive harmonization of policies, standardization of processes and optimizing capabilities to achieve Execution Excellence while leveraging technology to reach maximum Employee and Manager Self Service.

She/he is representing People Services in Day2

Day operational matters and HR projects and makes sure that other People Services teams provide inputs to issues or challenges to guarantee a quality resolution, as well that structural corrective actions are taken and preventive measures are in place. In addition, he/she shapes the strategy of People Operations which covers the Operating model, the scope of services, the technology requirements and the process (re) design that fit our People Services, People and Business strategy.

• Installs and gate keeps a best in class (benchmarked) service performance mgmt and operations mgmt framework
• Ensures Day2
  
  Day Execution Excellence and strong control execution by driving down any waste in processes and practices and establishing a culture of continuous improvement and capability building.
• Monitors the performance of Global People Operations and adapts procedures & organizational structure to achieve the objectives and Service Experience strategy
• Ensures that the Global People Operations activities are conducted effectively and comply with the Booking’s policies and standards as well as relevant global and local regulations and laws
• Steers and optimizes the SSC/COE team
• Enables onboarding off the remaining Operations activities that still (2024) sit with HR Advisory and People COEs
• Ensures continuous benchmarking internally and externally around KPI’s related to Efficiency, Effectiveness, Service Levels, User Experience and costs and identifies and acts on opportunities for savings or/and cost avoidance
• Installs enablers and works with peers to get required buy-in (e.g. process ownership and policy ownership) that allow growth and increase in maturity of the People Operations team as well the People Department as a whole
• Manages vendors to maximum performance through a strong governance model and KPI framework and acts as the contract owner
• Uses data and insights to drive decisions and changes and through data raising the bar within the People Ops team
• Provides insights to HR stakeholders to increase business adoption (e.g. first time right data flow/processing) and improvements in our HR processes from E2E perspective
• Ensures Data Quality End2
  
  End and engages with upstream process and data owners
• Manages data operations related activities for the People Department; mass upload, data entry, data corrections, validations and feeds challenges back to respective owners and Booking’s Master Data Mgmt team
• Support continuous enhancement of self-service, automation and simplification of processes and activities

• Manages a global team of 4 Regional Team Leads HR Ops, and indirectly a large group of Team members (~60).
• Manages G level managers and team of People Operations team members at career levels D, E and
  
  F. Expected team size is ~20-30 FTEs (this seniorizes the team, the Tier 1 activities owned by specialists at career level C and some career level D move to a SSC).
• Ensures the development of individuals within the organization. Coaches and directs people to…