VP, Client Partnership - BFSI - NYC

THE ROLE:

Vice Presidents, Client Partnership at DEPT® are senior commercial leaders responsible for driving the growth, performance, and innovation of strategic client relationships. They serve as trusted advisors to senior client stakeholders, helping them navigate complex marketing, experience, and technology transformation challenges. They combine strong commercial instincts with strategic thinking, ensuring the work delivered drives meaningful business impact.

Vice Presidents lead complex accounts or clusters of accounts and shape account strategy, expand DEPT’s capabilities within their client portfolio, and ensure strong financial performance. They bring a clear point of view to clients and internal teams, and can "hold court" with senior stakeholders while connecting brand, experience, data, and technology into a coherent growth strategy.

Success in this role requires curiosity, strong commercial leadership, operating end-to-end across the agency lifecycle—from defining opportunity areas and shaping strategy to building operating models and expanding scope over time. Vice Presidents inspire teams, build trust with senior clients, and set the tone for excellence in how DEPT operates.

The Vice President role combines client leadership, commercial ownership, growth strategy, and organizational leadership.

• Serve as the senior strategic partner for key clients, building trusted relationships with executive stakeholders across marketing, product, and business leadership.

• Lead the development of long-term account strategies that align DEPT’s capabilities to clients’ evolving business objectives, growth ambitions, and competitive landscape.

• Bring a strong strategic point of view to client conversations, challenging thinking constructively and guiding clients toward new opportunities for growth and transformation.

• Facilitate executive-level conversations around brand, experience, technology, and operating model transformation.

• Act as the primary senior escalation point for client issues and ensure they are resolved quickly and constructively.

• Represent DEPT at the executive level within client organizations and strengthen our reputation as a strategic partner.

• Lead and support major pitches, proposals, and strategic initiatives within existing accounts.

• Own the commercial health and growth of assigned accounts, including revenue expansion, profitability, and scope management specifically focused in the B2B and BFSI sector.

• Define and lead account growth strategies, identifying whitespace opportunities across DEPT’s capabilities including creative, media, experience, content, data, and technology.

• Identify, shape, and close cross-sell and up-sell opportunities by connecting client business goals with DEPT’s integrated capabilities.

• Lead strategic discussions with clients around scope expansion, new initiatives, and transformation programs.

• Ensure accurate financial forecasting and reporting across assigned accounts, including revenue projections, margin performance, and pipeline visibility.

• Partner closely with Finance and leadership to maintain strong pipeline hygiene, forecasting accuracy, and long-term account planning.

• Ensure accounts operate within healthy financial parameters by proactively managing scope pacing, utilization, and profitability.

• Operate confidently across creative, media and transformation conversations, bringing enough digital and Mar Tech literacy to frame trade-offs and guide strategic discussions.

• Help clients define modern marketing and experience operating models that integrate creative, media, data, and technology.

• Partner with internal strategy, experience, and technology teams to translate ambitious client visions into executable programs.

• Shape integrated programs spanning content, performance marketing, experience design, and platform-enabled transformation.

• Champion innovative approaches to delivering work faster, more intelligently, and with greater impact.

• Expert knowledge and acumen of the B2B and BFSI landscapes.

• Work…