People Services Lead

Department
:
People(HR)
Location
:
Amsterdam Basis
:
Fulltime (38 hours, hybrid)

The People Services Team Lead is responsible for leading the day‑to‑day delivery of employee life cycle operations in the Netherlands, ensuring payroll accuracy, compliance, and timely payroll and HR administration services. This role oversees the orchestration, optimisation, and supervision of core administrative and contractual workflows. It ensures maximum operational efficiency, data integrity, and compliance, acting as a key link between the team, employees, and management to deliver a seamless employee lifecycle experience while keeping operations scalable and efficient.

The position leads a team with accountability for core HR administration and payroll operations, including employee lifecycle management, accurate and timely payroll processing, automation, continuous improvement, and alignment with broader People and business objectives.

• Lead the People Services function, ensuring accuracy, timeliness, and full operational compliance.
• Provide clear direction aligned with organisational goals and operational strategy.
• Act as the escalation point for issues, ensuring effective resolution.
• Build and maintain strong relationships with internal and external stakeholders.
• Lead initiatives to automate, standardise, and improve processes.
• Drive continuous improvement to enhance service quality, cost efficiency, and colleague experience.
• Optimise systems and workflows to support scalability and operational efficiency.
• Maintain audit readiness across payroll and employee lifecycle processes.
• Ensure strong internal controls and compliance with all relevant legislation and regulatory requirements.
• Monitor performance, identify risks, and implement corrective actions.
• Create and oversee team KPIs and performance metrics, using data to improve service delivery.
• Monitor service levels and ensure delivery against agreed targets.
• Supervise, coach, and develop a culture of high performance, accountability, and growth.
• Lead People Services work streams within wider People and business projects.
• Deliver initiatives successfully by managing timelines, resources, and stakeholder expectations.

• Bachelor's Diploma or equivalent.
• Extensive experience in HR shared services and/or payroll leadership roles, ideally within high‑volume, multi‑entity environments.
• Strong understanding of Dutch payroll, legislation, pensions, and compliance.
• Proven ability to lead change and transformation initiatives.
• Strong stakeholder management and communication skills.
• Demonstrated experience leading and developing high‑performing teams.
• Ability to improve processes through technology and automation.
• Proficiency in HRIS systems and advanced Excel skills.

• Staff Discount on qualifying purchases across Group retail stores and online.
• Personal development opportunities to learn and develop at work.
• Continuous professional development in hard and soft skills.
• Work arrangement:
  Hybrid.
• Access to TELUS wellbeing platform.
• Access to the "Benefits at work" app.