Senior Workforce Manager EUK Noord-Holland Operations Management Posted ago

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

The Senior Workforce Planning Manager will drive workforce agility across EUK, establishing proactive 12-week forecasts, maximizing productivity, and ensuring demand needs are managed, early warnings and proactive insights are provided to Service leaders. This role will also manage a team of Resource Planners.

• Own the 12-week forecast, highlighting supply and demand variance.
• Establish data driven resource forecasts to enable proactive decision making.
• Provide recruitment recommendations to Service Directors and inform TA partner(s).
• Maximize the agility of talent across accounts and Sectors, ensuring optimal use of named resource requests.
• Monitor and report on weekly billable and productive time vs planned and drive improvements in performance and data quality.
• Escalate key risks and issues to leadership and Industry WFP Directors as relevant.
• Prepare and provide contingency staffing plans to support potential risks or outcomes.
• Maintain an accurate view of workforce planning data, including WFP Tags, people mapping and capacity reporting to ensure the integrity of planning and deployment decisions.
• Maximize deployment opportunities to the Global Excellence Centre.
• Optimize resource mix (GEC, Local, Global, Contingent) across the business to achieve optimal financial and client outcomes.
• Support workforce integration and transformation projects within EUK.
• Ensure talent agility is maintained through optimizing use of name-based demand requests.
• Identify and communicate operational risk areas related to talent availability or deployment.
• Understand and support Sector / Market needs and support talent requirements.
• Feedback to key stakeholders on compliance to processes that drives data quality.
• Oversee and lead direct reports and provide leadership and capability building to the wider Resource Planning community.
• Act as the primary point of contact for the regional Service Director.
• Influence PM behaviour and approach to pursuits and project setup that provides sufficient resource level detail.
• Feedback insight to service leaders on talent availability, workforce capability, deployment trends, and future capacity considerations.
• Serve as a key point of contact for workforce supply and deployment requirements for Tier 1 and Tier 2 clients across the EUK.
• Provide design requirements on technology and process.
• Drive adoption of workforce planning processes to ensure the accuracy and completeness of data.
• Support and/or lead change management initiatives, helping embed new workforce planning processes and ways of working.
• Implement and oversee work-sharing and project resourcing policies.
• Ensure the supply and demand matching process is optimized and working effectively.
• Own and coordinate workforce planning training requirements for team managers, ensuring consistent understanding and adoption of workforce planning tools, systems, and processes.
• Ensure SLAs relating to demand requests within the Demand Marketplace are consistently achieved and maintained.
• Establish approaches and processes to maximize any non-billable time toward productive work supporting clients or pursuits.
• Drive productivity from non-billable time through proactive workforce management, deployment strategies, and operational planning initiatives.

• Experience in workforce planning, resourcing, forecasting or related analytical roles within the AEC or related professional Services Industry in the EUK.
• Strategic thinking and business acumen, with the ability to translate regional Service forecasts, utilization trends and project demand into actionable workforce planning insight.
• Deep understanding of workforce analytics and forecasting, including forecast versus actual billable hours, productivity…