Account Manager

The linking ping between us and our customers

As an Account Manager, you are the link between our customers and Growing Minds. You are the face of Growing Minds and work closely with our customers in realizing their business objectives. You proactively develop a long-term strategy with our clients which is geared toward developing, expanding, and maintaining our relationship. You work closely with our project managers and Salesforce Marketing Cloud Consultants.

Important KPIs are customer satisfaction, revenue, and customer profitability.

Knowledge of Marketing Cloud is at the heart of everything we do within Growing Minds. To increase your knowledge of Marketing Cloud, you actively work with Trail heads and Marketing Cloud training courses. Important products and services for our customers are: strategic consultancy, customer journeys, lifecycle campaigns, Marketing Cloud consultant(s) on location, Marketing Cloud products & services, and Marketing Cloud training courses.

Growing Minds is a Salesforce Marketing agency that helps organizations grow by building valuable and meaningful relationships throughout the customer journey through personalized, creative, data-driven marketing. As a specialist in Marketing Cloud, our portfolio ranges from commercial to non-profit clients, making both our clients and solutions diverse, creative, and impactful.

We always work closely with our clients, take initiative, and embrace change and innovation. No matter how complex the challenge, we always find a way to meet it. Our team of Marketing Cloud Specialists leverage their expertise in specific areas of Marketing Cloud to deliver innovative and effective results with Marketing Cloud. They help organizations get the most out of their Marketing Cloud and reach their customers and prospects with impactful marketing.

In the position of Account Manager at Growing Minds, you have the following responsibilities:

• Building/expanding your customer relationship at management level with the aim of increasing revenue and customer satisfaction.
• Identifying new growth opportunities within your accounts.
• Gathering in-depth knowledge of your customer challenges and business needs and translating these into new business opportunities.
• Presenting campaign proposals to clients for approval or modification; attending client meetings; actively participating in brainstorm sessions.
• Building and maintaining long-term customer relations at C-level.

• Bachelor’s degree in Sales, Business Administration, or a related field.
• At least 5 years of experience in a similar position.
• Experience with account management, CRM, and/or marketing automation.
• Thorough knowledge of the Salesforce ecosystem is an advantage.
• Knowledge and/or experience in fundraising, particularly in relation to the number of NGO clients we serve, is considered an advantage.

• Your growth is our growth – you will get the space and time for personal development through training and coaching.
• You will join a fun team of ambitious and inspiring professionals who love their profession and work together to realize the coolest campaigns with the most impressive results.
• Friday afternoon drinks, epic office parties, fun outings, and use of the Growing Minds boat docked at the Amstel river.
• A working week of 36 or 40 hours.
• A competitive salary and 25 vacation days per year.
• A beautiful office in the heart of Amsterdam, near the Amstel station, which you can easily reach with your OV business card.

For more information, call .