Account Executive

Account Executive – Netherlands

Amsterdam or surrounding area

€70k fixed basic + €70k OTC (uncapped)

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the ‘most innovative European-founded CCaaS provider’ and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

As an Account Executive, you’ll be our 3rd new business / AE hire in the Netherlands, joining a small but growing team who are building on the success they’ve already achieved since we launched the new Dutch entity in mid-2024, joining our founding Dutch AE + a new Senior AE joining us in January 2026.

This role will be targeting small to medium sized business (minimum of 30 seats upwards) with typical ARR of €50-250k.

Whilst you will have a lot of flexibility as to who you target, we know what works in the other markets:
Insurance, Banking, Finance, Utilities, Local Government, Telecomms – experience selling into any of these is therefore advantageous.

You’ll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must, as well as the ability to close deals.

You should have good time management skills, be comfortable running your own processes and excel at the following:

• Building and nurturing relationships with customers or creating business opportunities from scratch – it’s important to highlight that you’ll be managing the full sales cycle from initial prospecting to close.
• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.
• Conducting activities such as demos and presentations.
• Performance and budget responsibility for your own portfolio.
• High self-motivation and being able to implement a structured way of working.
• Thoroughly understand the customer’s needs, business, and processes.
• Working under pressure and to deadlines.
• Interacting with clients and customers both internally and externally.
• Making the most of our systems and automated sequences to minimise manual work and continued best practice for Rev Ops (Salesforce and Outreach in particular).

• Dutch native level speaker + strong English
• Technological understanding and interest in the field of cloud-based services
• 1-3 years’ experience managing full sales cycle, from prospect to close
• SaaS, CX or any other solution-based sales experience
• Experience working with structured sales methodologies (MEDDPICC and/or Challenger preferable) & sales pipelining
• Proactive/ hunter mentality. Recent experience as SDR/BDR and willingness to self-generate pipeline are a must.
• Autonomy and confidence to sell into a new market

• Exposure to an international environment
• Additional language skills
• CCaaS / competitor industry experience
• MEDDPICC or similarly robust methodology

We are ideally looking for someone to be based around the Amsterdam/ Utrecht/ Hague/ Haarlem area, but it’s important to mention we’re remote-first. We are very…