Chief Revenue Officer; CRO

Position: Chief Revenue Officer (CRO)
About Complexio
Complexiois an enterprise AI company building the Event Knowledge Graph (EKG) platform — the intelligence layer for enterprise operations. Our core products include the EKG, Stevie (conversational AI interface), Context Broker, and Enterprise Automator. We serve leadingorganisationsacross the maritime, energy,insurance, trading and industrial sectors and are in active commercial scale-up with a growing roster of enterprise customers.

Role Purpose
The Chief Revenue Officer (CRO) is a senior leadership role responsible for the full commercial engine at Complexio. You will own and drive revenue across the entire customer lifecycle — from initial pipeline development through to long-term account growth — and will lead a high-performing team spanning Sales, Pre-Sales, CRM, and Account Management.

This role reports directly to the Co-CEO and sits on the Operating Leadership Team (OLT). You are the single accountable owner of commercial revenue performance and will be expected to set the strategic direction for GTM execution while rolling up your sleeves to win deals alongside your team.

Key Responsibilities
Revenue Leadership

Own the commercial revenue target across new business, upsell, and renewals

Define and execute the go-to-market strategy aligned to Complexio's sector focus (maritime, energy, industrial)

Build and maintain a healthy, high-quality pipeline with rigorous forecasting and CRM discipline

Personally lead and close strategic enterprise deals where required

Sales & Pre-Sales

Lead and coach the Sales and Pre-Sales teams to consistently hit and exceed targets

Own the end-to-end sales process from prospecting through to contract signature

Ensure Pre-Sales capability (demos, solution scoping, POC delivery) is aligned to enterprise buyer expectations

Develop scalable playbooks, pitch materials, and competitive positioning

Account Management

Build a world-class account management function focused on value realisation, retention, and expansion

Ensure senior executive relationships are maintained at all key accounts

Partner with Product and Delivery to translate customer feedback into roadmap input

Own renewal and expansion targets across the existing customer base

Customer Health

Define and own Complexio's customer health framework — including health scoring models, risk indicators, and success milestones

Establish a proactive monitoring cadence to identify at-risk accounts early and mobilise the right internal response

Drive consistent Q  (Quarterly Business Review) and E  (Executive Business Review) programmes across the customer base

Build a feedback loop between customer health signals and Product, Delivery, and Engineering teams

Set success metrics that measure genuine value realisation — not just activity — and use these to underpin renewals and upsell conversations

CRM & Commercial Operations

Own CRM strategy, hygiene, and adoption across the commercial team

Define commercial KPIs and reporting cadences; maintain full pipeline and revenue visibility for leadership

Establish pricing and commercial governance frameworks in collaboration with the Co-CEOs

Drive process rigour across the quote-to-cash workflow

Team & Culture

Recruit, develop, and retain a high-calibre commercial team

Set clear performance standards and build a culture of accountability, ambition, and customer obsession

Act as a senior cross-functional leader, partnering closely with Product, Delivery, and Marketing

What We’re Looking For
Essential

8+ years in enterprise B2B sales or commercial leadership, with at least 3 years managing a team

Demonstrable track record of building and scaling commercial functions at a growth-stage B2B SaaS or enterprise software company

Experience selling complex, high-value solutions (ACV typically $1M+) to C-suite stakeholders

Strong understanding of enterprise sales methodologies (e.g. MEDDIC, Challenger, SPIN)

Hands-on experience with CRM platforms (Salesforce, Hub Spot or equivalent) and revenue operations principles

Exceptional communication and executive presence — able to credibly represent Complexio to enterprise prospects and customers

Highly commercially minded with strong analytical capability and…