Account Manager BeNeLux

Account Manager

Fluence is seeking a commercially driven and relationship-focused Account Manager to lead the full sales cycle for utility‑scale storage offerings and manage long‑term customer relationships. From the point a lead is qualified, the Account Manager takes ownership of the account, building deep relationships, presenting project‑specific solutions, guiding them through proposals, structuring the deal, and handling objections. Once selected by the customer, you will maintain close contact with the customer while the contract is negotiated and executed by a team of specialists (Contracting Manager, Legal, Sales Engineering, and Commercial Finance).

Your mandate is clear – drive order intake to meet and exceed quarterly and annual sales targets. Beyond the sale, the Account Manager remains the customer’s continuous contact throughout project delivery and service, ensuring a consistent, high‑quality customer experience. This is a full‑lifecycle role that combines sales accountability, customer success, and strategic account growth.

• Deliver against quarterly and annual sales targets.
• Maintain a sales pipeline aligned to regional and global targets.
• Own the full sales lifecycle for assigned accounts, developing and executing a winning sales strategy for each account.
• Lead opportunity development, bid strategy, proposal development, and customer engagement, collaborating with cross‑functional deal teams to get opportunities awarded to Fluence.
• Work collaboratively with the Contracting Manager throughout the contracting phase to ensure successful contracting and customer engagement strategy resulting in contract execution.
• Ensure timely and accurate updates and documentation in CRM systems (e.g., Salesforce).
• Act as the primary relationship owner for all assigned accounts.
• Build and maintain trusted, long‑term relationships with key customer stakeholders at multiple levels.
• Develop a deep understanding of the customer’s business model, decision‑making process, and strategic objectives.
• Create a winning plan and strategy; position Fluence to win business by shaping customer thinking and identifying upcoming project opportunities.
• Remain connected with key customer contacts throughout the project’s lifecycle, including through delivery and operations, to ensure customer satisfaction and develop repeat business.
• Develop and maintain an account management plan for each customer, aligned with delivery timelines, service agreements, and commercial goals.
• Conduct regular business reviews, performance updates, and strategic check‑ins with the customer.
• Collaborate with Delivery, Product, Finance, and Service teams in the delivery and operational phases to address issues, share feedback, and support project success; provide a great customer experience.
• Identify and pursue opportunities to drive long‑term partnerships and upsell / cross‑sell opportunities (e.g., digital products, O&M services, expansion projects).

• Bachelor’s degree in Business, Engineering, or a related field.
• Minimum 6 years of experience in sales, account management, or commercial roles in the energy, renewables, infrastructure, or capital equipment sectors.
• Proven track record of owning and closing complex sales in a B2B environment.
• Strong industry knowledge within the energy sector, ideally with energy storage.
• High degree of customer service orientation, focusing on satisfaction and retention.
• Excellent interpersonal, communication, and presentation skills with the ability to manage both strategic and tactical customer conversations.
• Ability to indirectly lead a cross‑functional deal team with representatives from other departments such as engineering, finance, and legal.
• Hungry to overachieve sales targets; possess an entrepreneurial drive for getting things done and a "whatever it takes" attitude.
• Exhibit a forward‑leaning posture, high ownership, and diligent pursuit of new opportunities.
• Comfortable working cross‑functionally in fast‑paced, global organizations.
• English fluency is a must; additional languages preferred.