Technical Account Manager

Requirements

3–5 years’ experience in a technical, engineering, or client support role, and ready for your next step

Confidence in client‑facing situations and curiosity about how payments work

A solid understanding of APIs, SaaS and web services, and system integrations

Strong planning and project management skills, you thrive on keeping things moving

Analytical thinking and a practical approach to solving complex problems

Commercial awareness and the ability to spot growth opportunities for Silverflow and our clients

Experience collaborating across teams, especially with Sales, Product, or Engineering

Excellent interpersonal and communication skills, with professional‑level English

Bonus:
Previous experience in payments, data or fintech

What the job involves

In this role, you’ll work hands‑on with enterprise clients, guiding them through technical implementations and helping them succeed as they integrate and launch on Silverflow’s acquiring platform

You’ll combine deep technical knowledge with a strong client focus, acting as a trusted advisor throughout onboarding and beyond

As part of the Technical Account Management team, you’ll play a key role in driving customer success and shaping how leading acquirers and large digital merchants scale with Silverflow

As a Technical Account Manager at Silverflow, you’ll serve as the primary technical contact for our clients before, during, and after they go live

You’ll work cross‑functionally with Account Management, Product, Sales, and Engineering to ensure a seamless integration experience and ongoing technical success

This is a client‑facing, solution‑oriented role where you’ll deepen your technical and payments expertise while helping lead acquirers and large digital merchants to get the most out of Silverflow’s platform

As part of a growing team, you’ll also help to shape the future of Silverflow’s ideal customer support experience by:

Implementing Silverflow’s solutions for acquirers, PSPs, payfacs and partners

Working closely with Silverflow’s sales and account management teams to ensure successful integration and adoption of Silverflow’s solutions

Working with our customers, you will be their product owner, ensuring they understand our platform, while deepening Silverflow’s understanding of our clients’ unique business and technical needs

You will be their dedicated point of contact for clients technical integration, solution adoption and new feature requirements

Explaining how our APIs, SDKs and various other systems work. Ultimately, helping the customer to solve their business requirements using our technical solution, while ensuring we provide scalable solutions. You will also work directly with internal development & product teams

Managing and prioritising support ticket flows between clients and our engineering and feature teams

Consulting with our customers and using data to identify and specify new features and actionable insights to optimise payments via Silverflow’s platform

Willingness to learn and use tools such as Postman, Quick Suit and Cloud Watch to understand client requirements, run payment scenarios and generate payment insights

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