Revenue & Planning Manager

Revenue Performance & Planning Manager
You will drive commercial effectiveness across the group, giving Sales, Marketing, and Customer Success leaders a clear, shared picture of what is working, what isn’t, and how to improve it. This is a strategic group role – you will own the performance narrative, diagnose GTM execution quality, identify revenue that is being left on the table, and partner with commercial leaders to increase it.

You will set the standard for how Epassi measures and talks about commercial performance across all markets and functions.

Your Responsibilities
Commercial Performance & GTM Effectiveness

Own the group performance story across Sales, Marketing, and Customer Success – producing insight‑led reviews that drive action, not just awareness.

Diagnose GTM execution quality: where pipeline is healthy or at risk, where conversion is breaking down, and where commercial teams are over‑ or under‑performing relative to opportunity.

Identify patterns and structural issues across markets that local teams may not see – surfacing group‑level risks and opportunities for commercial leadership.

Drive cadenced performance reviews, QBRs and executive updates – with clear commercial narratives and recommended responses.

Track performance against group targets and explain variance in terms that drive decisions, not just describe outcomes.

Sales Performance

Own the group view of sales execution: pipeline health, funnel conversion, sales velocity, win/loss patterns, and revenue attainment across markets.

Assess the effectiveness of sales motions, market segments, deal quality, coverage – and recommend adjustments to improve commercial output.

Identify revenue risks and upside opportunities at group level, translating them into concrete recommendations for sales leadership.

Partner with Market Rev Ops Managers to build consistent performance visibility and ensure data flowing up from markets is accurate and comparable.

Marketing Performance

Own the group view of marketing effectiveness: demand generation, campaign performance, channel contribution, and pipeline sourced from marketing activity.

Connect marketing execution to commercial outcomes – helping Marketing leadership understand what is generating pipeline and what is not.

Partner with Marketing to align on shared definitions of success and build measurement frameworks that reflect both marketing and revenue goals.

Ensure marketing performance is visible and well‑understood within the broader commercial performance picture.

Customer Success Performance

Own the group view of CS commercial performance: retention, NRR/GRR, expansion revenue, and churn trends across markets.

Surface risks in the customer base – health trends, at‑risk cohorts, and under‑realised expansion opportunities – and support CS leadership in responding to them.

Ensure CS performance is integrated into the group commercial picture alongside Sales and Marketing, not reported in isolation.

Partner with CS leadership to define success metrics aligned to the broader revenue growth agenda.

Revenue Planning & Commercial Rhythm

Drive the group commercial planning cycle – coordinating inputs from Sales, Marketing, and CS into a coherent group view of forward performance.

Own revenue forecasting at group level: integrating market submissions, applying group‑level assumptions, and producing a reliable forward view for leadership and Finance.

Support annual planning by providing a clear read on group GTM capacity, pipeline coverage requirements, and performance baselines across functions.

Drive the commercial rhythm of the business – ensuring planning cycles, review cadences, and performance conversations happen consistently and are well‑prepared.

Partner with the Head of Rev Ops and Finance on target‑setting inputs, ensuring planning is grounded in operational reality.

Metrics, Standards & Data Quality

Define and maintain standard performance definitions across Sales, Marketing, and Customer Success – building the shared language that makes group performance visible and comparable.

Partner with the Systems & Technology team to ensure CRM, marketing automation, and CS platforms produce accurate,…