Key Account Manager; German speaking

Position: Key Account Manager (German speaking)
About the Role
As a Key Account Manager, you will own and grow a portfolio of strategic enterprise customers. Your primary focus will be driving customer retention, contract renewals, and revenue growth through upsell and cross-sell opportunities.

Acting as the trusted advisor and main point of contact for your accounts, you will build strong executive relationships, understand customer business objectives, and ensure they realize maximum value from Piano's solutions. Working closely with Sales, Product, Customer Success, and Support teams, you will identify growth opportunities, manage renewals, and help shape long‑term customer success strategies.

What You'll Do

Own and manage a portfolio of enterprise accounts, building trusted, long‑term customer relationships.

Drive revenue growth through renewals, upsell, and cross‑sell opportunities.

Develop and execute strategic account plans aligned with customer objectives and business outcomes.

Conduct regular business reviews to demonstrate value, ROI, and new growth opportunities.

Monitor customer health metrics, performance, and engagement to identify risks and expansion potential.

Serve as the primary customer advocate, ensuring client needs are understood and addressed internally.

Lead commercial negotiations and renewal discussions to maximize customer lifetime value.

Manage escalations and coordinate cross‑functional teams to deliver exceptional customer experiences.

Maintain accurate account plans, forecasts, and customer activity within the CRM.

What We're Looking For

4+ years of experience in Key Account Management, Account Management, or Account Executive roles, ideally within B2B SaaS.

Proven track record of managing enterprise customers and delivering revenue growth through renewals and expansion.

Strong commercial mindset with experience negotiating and closing business opportunities.

Excellent relationship‑building, stakeholder management, and consultative selling skills.

Ability to understand customer business challenges and translate them into strategic solutions.

Strong analytical and problem‑solving capabilities with a data‑driven approach.

Highly organized, proactive, and able to manage multiple priorities effectively.

Experience in Analytics, Subscription & Billing, AdTech, Digital publishing or media monetization is a plus.

Fluent in German and English; additional languages are a plus.

Based in Amsterdam or willing to travel to the Amsterdam office twice per week.

Perks at Piano

Exciting tasks and space for your ideas

Collaborative and agile working culture with direct communication

Vibrant team culture locally and globally

Hybrid working model from our Amsterdam office

Applicants for this position should have the authorization to work in the Netherlands without sponsorship from the Company.

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