Enterprise Client Success Executive | EMEA

Join us as an  Enterprise Client Success Executive | EMEA , where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You'll Do:

Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.

Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.

Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.

Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.

Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.

Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.

Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.

Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.

Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring:

An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management or other client-facing positions.

Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.

A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.

Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.

Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.

Bonus points for previous experience in Project Management, enriching your profile.

Excellent written and verbal communication skills in English are required,  proficiency in German and French is a strong plus.

Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.

The ability to legally work in the country of hire is required for this position.

What We Offer:

Enjoy flexible paid time off for enhanced work-life balance

Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.

Secure your future with our retirement plan

Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.

Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style, providing the balance you need

Benefit from our family leave program, which grows with your tenure at Meltwater.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

About Meltwater
At  Meltwater , we believe that when…