Strategic Account Manager; m​/f​/d

Position: Strategic Account Manager (m/f/d)
We're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximize the value they achieve from our solutions. In this role, you'll work alongside our Business Development team to win new business, shape customer solutions, help them to realize value and build compelling value propositions. Once customers are onboarded, you'll become their trusted commercial partner, identify new opportunities for growth and own the defend plan.

Working closely with Customer Success during implementation phase. Sky Cell is on a mission to change the world by revolutionizing the global supply chain. Our cutting‑edge temperature‑controlled container solutions ensure the safe delivery of life‑saving pharmaceuticals, with sustainability at the core of everything we do. We're a fast‑growing, purpose‑driven company where you'll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Responsibilities
Grow Existing Customers

Become the trusted commercial partner for assigned customers.

Build long‑term relationships and ensure customers continue to realize value from Sky Cell solutions.

Conduct regular business reviews and identify opportunities for growth.

Proactively manage risks to customer retention and satisfaction.

Drive expansion through new use cases, geographies, products and business units.

Work closely with Customer Success to deliver solution, satisfaction and meet customer expectations on solutions.

Turn successful customers into advocates and references.

Support Winning New Business

Partner with Business Development teams on strategic sales opportunities.

Understand customer challenges and translate them into compelling solutions.

Build business cases and value propositions that help customers make decisions.

Engage senior stakeholders across operations, procurement, quality and supply chain functions.

Help accelerate sales cycles and improve win rates.

Coordinate with product, pricing and commercial teams to deliver winning solutions.

Success Metrics

Revenue growth across new and existing customers.

Strong customer retention and satisfaction.

Expansion within strategic accounts.

Faster sales cycles and improved win rates.

Trusted relationships with customers and internal teams.

Qualifications

Background in technical sales, account management, customer success, solution engineering, business development or enterprise sales. Organised, proactive, structured, process‑driven.

Comfortable navigating complex customer environments.

Experience handling complex solutions.

Data‑driven approach to analyse and deliver appropriate solutions to meet customer needs.

Comfortable aggregating data to deliver customer business reviews.

Strong ability to build relationships and influence stakeholders.

Excellent communication, presentation and problem‑solving skills.

Preferably with experience in logistics or cold chain.

Fluency in French or German would be advantageous.

Benefits

Flexibility & Balance:
Flexible working hours and work‑life balance allow you to tailor work to fit your life.

Recognition & Growth:
Opportunities for career advancement in a company that values your contributions.

Hybrid Workplace:
Modern work spaces in Zurich, Zug, Hyderabad and at the Skyhub in Basel plus a remote‑friendly culture.

Company‑wide Events:
Join us for company events to celebrate successes, build teams, and share our vision. New joiners experience Sky Week, our immersive onboarding program.

Generous Maternity & Paternity Leave:
Support for new parents with competitive maternity and paternity leave.

Annual Leave & Bank Holidays:
Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Location requirement:
To be considered for this position you must be located in or able to relocate (without sponsorship) to one of the above locations.

Sky Cell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

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