Customer Success Manager

About Kaiko
Kaiko is building a next-generation agentic clinical AI assistant that helps clinicians reason across patient data, guidelines, and diagnostics.

Healthcare decisions are rarely made by a single person or from a single data source. Kaiko’s assistant maintains longitudinal patient context across encounters, clinicians, and institutions, enabling collaboration, second opinions, and complex diagnostic workflows. The system is designed to operate safely in real clinical environments, with human oversight, auditability, and regulatory alignment at its core.

Our assistant core supports broadly applicable clinical tasks such as patient data navigation, guideline interaction, multimodal interaction (chat and voice), and care coordination. On top of this foundation, we are developing specialized diagnostic agents in areas such as oncology, radiology, and pathology.

We build in close collaboration with leading hospitals and research centers, including the Netherlands Cancer Institute (NKI). Kaiko is a well‑funded company with a growing international team, operating from Zurich and Amsterdam.

About the Role
As Kaiko rapidly scales its commercial footprint, we need to ensure every new hospital implementation delivers a seamless onboarding experience, strong adoption, and measurable value from day one. Our ability to turn pilots into long‑term partnerships depends on how well we support customers through implementation and beyond.

As a Customer Success Manager, you will own hospital implementations, build trusted relationships with users and stakeholders, and help customers realize value quickly. You will play a key role in shaping a best‑in‑class onboarding and support model that drives retention, expansion, and pilot‑to‑paid conversion.

This is an exciting opportunity to join Kaiko as an early member of a growing Customer Success function, work cross‑functionally with clinical, business, and technical teams, and help define the playbook for how we scale customer success in healthcare.

You will be based in the Netherlands with the expectation of spending at least 50 % of your time at the office.

Some Areas of Responsibility

Own onboarding and implementation for hospital customers, ensuring a smooth and high‑quality launch experience.

Build strong relationships across clinical, operational, and business stakeholders to drive adoption and long‑term success.

Proactively identify risks, solve problems, and coordinate cross‑functionally to keep accounts on track.

Help shape and improve Kaiko’s Customer Success playbook as the function scales.

About You

3–4 years of professional experience in healthcare, healthcare operations, customer success, implementations, or a related field.

Understand hospital workflows and have strong empathy for the administrative burden faced by healthcare teams.

Experience managing complex projects, implementations, or change initiatives across multiple stakeholders.

Excited by AI and the role technology can play in improving healthcare delivery and operations.

Take ownership and stay close to the details within the accounts you manage.

Analytical, proactive, and able to anticipate challenges before they become problems.

Build trust easily and communicate effectively with clinical, business, and technical audiences.

Fluent in Dutch and English.

Nice to Have

Experience in software, SaaS, or health tech.

Familiarity with CRM systems and AI tools.

Experience in a startup or other fast‑paced, cross‑functional environment.

Benefits

An attractive and competitive salary, a good pension plan, and 25 vacation days per year.

Great off‑sites and team events to strengthen the team and celebrate successes together.

A EUR 1000 learning and development budget to help you grow.

Autonomy to do your work the way that works best for you, whether you have a child or prefer early mornings.

An annual commuting subsidy.

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