Senior Customer Success Manager; EMEA

Position: Senior Customer Success Manager (EMEA)
Responsibilities

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals

Strategic Account Management:
Manage relationships with C-level executives across complex enterprise accounts

Trusted Advisor:
Proactively identify customer needs and tailor solutions to enhance security posture and ROI

Voice of the Customer:
Lead Voice of the Customer initiatives internally to shape product investments

Expansion:
Identify and assess expansion opportunities based on customer business objectives

Key Capabilities:

Business Acumen:
Analyze business fundamentals and develop compelling ROI scenarios

Value Justification:
Quantify cost savings and develop compelling value propositions

Executive Advocacy:
Build exceptional loyalty through executive-level advocacy

Benefits

401K

Comprehensive health plans

Competitive compensation packages

Flexible work and time off schedule

Extensive learning and career development programs

Generous parental and family leave

Qualifications

Experience managing customer success and sales processes using CRM software

Desired:
Demonstrated ability to maintain high retention across a complex portfolio

7+ years experience in customer success at an on-premise/SaaS company

Fluency in German is required

ERP experience (SAP, Oracle) and strong vulnerability management knowledge

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