Customer Success Manager

Opportunity  This is not a traditional sales role. Instead, you will act as a trusted advisor to audit and finance professionals, helping them maximise the value of a market‑leading platform while driving adoption, process improvements, and business transformation.

Key Responsibilities   Guide customers through onboarding, implementation, and adoption programmes
Deliver training sessions and best‑practice workshops
Act as a trusted advisor to audit and finance stakeholders
Support internal customer champions and key users
Identify opportunities to improve workflows and processes
Build long‑term relationships with customers
Collaborate closely with Product, Engineering, Sales, and Solutions teams
Drive customer engagement, retention, and success
Facilitate business reviews and strategic success planning
Support customers in leveraging automation and AI capabilities effectively
What We’re Looking For   At least 2 years of experience within Audit, Assurance, or a related field
Background within a Big Four, Next Nine, or similar professional services environment
Strong communication and stakeholder management skills
Customer‑oriented mindset
Interest in technology, AI, and digital transformation
Ability to engage confidently with senior stakeholders
Fluent English communication skills
Additional European languages are considered a strong advantage
Benefits   Competitive salary package with performance‑based bonus structure
Hybrid working model
International and collaborative environment
Strong learning and development opportunities
Clear career progression pathways
Exposure to innovative technology and AI solutions
Regular team events and company‑wide gatherings
Opportunity to join a fast‑growing organisation with significant long‑term growth potential
Location  Amsterdam area (hybrid working)

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