Associate CX Director

Associate CX Director / Associate Director Experience Design
Amsterdam, Rotterdam

Job Purpose
As Associate UX Director at DEPT®, you lay the foundation for industry‑leading digital experiences. You are low‑key obsessed with figuring things out and always trying to find the right balance between understandable and different. You are analytical but pragmatic, understand how great experience translates back to the brand, can fluently switch between low‑ and high‑fidelity thinking and making, and have a natural tendency to take the lead in projects and provide structure, oversight and guidance.

WHAT YOU’LL DO

Driving innovation and excellence:
As operational CX responsible for a key account, you’ll set the standard for quality and output by actively participating in strategic projects (hands‑on) and fostering a culture of inspiration and innovation.

Delivery accountability:
Next to craft, you are accountable for the client team’s output. You collaborate with the core leadership team to make decisions about casting, direction and support within all project teams.

Cross‑functional alignment:
Outside of the project team, you will foster close collaboration with international teams across the EMEA region as well as with other crafts such as Strategy, Content and Tech, ensuring that our Design practice does not operate in isolation but serves as a driving force for collective growth.

Champion thought leadership:
Within the local team, you will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company.

WHAT YOU BRING

Work experience:

12+ years of experience in UX or product design, combined with in‑depth expertise in complex digital ecosystems and fast‑paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. While experience in e‑commerce isn’t mandatory, it would be a great advantage.

Portfolio:
You have a proven track record across the entire design value chain, from user research and strategic planning to hands‑on product design. Your portfolio showcases high‑impact results and measurable business growth.

Leadership:
You have over 8+ years’ experience in people leadership. Managing and mentoring talent in an international (multi‑country) setup would be an added bonus.

Operational excellence:
You can seamlessly switch between planned work, last‑minute requests and escalations with a pragmatic‑and‑solution‑oriented approach.

Tech and AI savvy:
You are curious about digital trends, AI and new technologies, and are committed to incorporating relevant innovations into your work.

Communication and influence:
You are a strong and effective communicator; able to translate complex problems and strategies into compelling pitches and briefs. Full professional proficiency in both German and English (C1 level) is mandatory.

WE OFFER

Flexible, hybrid working policy (50% days at the office, depending on location).

Company pension scheme.

Occasional breakfast/lunch at the office, Smoothie Tuesdays.

Health contribution through the Open Up platform.

€50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.

Exclusive access to sustainable, healthy products through future benefits.

Social events and plenty of opportunities to connect with colleagues through organised activities and celebrations.

A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and has received multiple awards.

Opportunity to work with clients of all sizes and across all industries.

Training, development and certification support for further skill development.

Global annual DEPT® Cares Month supporting local charities with employees’ skills.

DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. If you need reasonable adjustments throughout the recruitment process and your time with us, let us know.

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