Senior Customer Success Manager

Position: Senior Customer Success Manager (The )
As a Senior Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one

This is a senior role for someone who thrives on autonomy, loves building strong client partnerships, knows how to drive long‑term value, but also welcomes team spirit and works in collaboration on various cross‑functional initiatives to achieve maximum value for our customers

You understand complex customer organizations and interact with executive‑level stakeholders effectively

You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions

You will also serve as a subject‑matter expert for Customer Success frameworks, lifecycle management, and value realization

You’ll work cross‑functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth

You will provide informed input into product, process, and commercial discussions and take initiative in various projects to improve our processes, maintain scalability and develop our Customer Success team and approach to the next level

If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you

Lead and build relationships:
Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long‑term retention

Spot opportunities & drive growth:
Identify upsell and cross‑sell opportunities by understanding customer needs and uncovering additional value

Be the voice of the customer:
Advocate for your customers internally and help influence product and service improvements through their feedback

Collaborate for success:
Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences

Use data to fuel decisions:
Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes

Benefits

Make an impact:
Join a state‑of‑the‑art cyber security and insurtech organisation where you get to build, scale, and work with world‑class experts.

Culture first:
From our annual "Eye‑cation" to quarterly company‑wide events and monthly team gatherings, we work, grow, and celebrate TOGETHER.

Time of recharge:
We’re generous with our time off, which includes country‑specific holidays, floating holidays to celebrate what matters to you, volunteering days, and wellness/mental health days.

Flexible working arrangements:
Working in a hybrid setup from one of our offices, we give everyone the freedom to manage their own schedule with flexible working hours.

Growth & learning opportunities:
Opportunities for personal growth include working on challenging projects, participating in peer learning events, and building individual growth plans. You benefit from a complimentary learning budget, conferences, networking events, and time off for learning and development.

Qualifications

You have extensive experience in Customer Success, Account Management, or a similar customer‑facing role, with a strong track record of driving satisfaction, retention, and growth.

You’re tech‑savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

You understand complex customer organizations and interact with executive‑level stakeholders effectively.

You bring a customer‑obsessed mindset, always looking to understand their challenges and help them unlock long‑term value.

You comfortably communicate and present in both Dutch and English.

You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as Hub Spot or Salesforce.

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