Partnerships Success Manager

Intelic is building the operating system for Europe's unmanned systems — deployed in active operations, integrated with NATO, and growing fast. Our platform, Nexus, is a C2 system for heterogeneous drone fleets that keeps working where comms break down and GPS drops out. We work directly with leading drone manufacturers and defense hardware companies across Europe.

About the Role
In defense, your reputation is your pipeline. The relationships you build after a contract is signed matter just as much as the ones that got you there. You are the kind of person who takes genuine ownership of the clients in your care — not just the tasks, but the outcomes. You are organized enough to keep complex accounts manageable, perceptive enough to spot a problem before it surfaces, and composed enough to hold a relationship together when things get difficult.

You know that the best client relationships are built on consistency, not heroics. This is a foundational hire. Customer Success at Intelic is being built from scratch, and you will be the one to build it. That means defining how we onboard, how we retain, how we escalate — and eventually, how we grow a team around you. You will work closely with the sales team, taking over accounts once contracts are signed and integrations are complete, and owning the relationship from there.

Your accounts will be the hardware manufacturers and defense OEMs that power Europe's unmanned systems.

What You Will Be Doing
Partners Management

Own the relationship from onboarding to renewal, acting as the primary point of contact for your partners

Build strong, trusted relationships with key stakeholders across partner organisations, from technical leads to commercial decision‑makers

Monitor partner health, identify risks early, and act on them before they become problems

Ensure partners are getting value from Nexus and that the terms of the contract are being executed correctly

Focus on partner retention and the prevention of partnership churn

Lead renewal processes and secure long‑term partnerships in close collaboration with the sales team

Build playbooks and escalation processes that create consistency as we scale

Centralise client communication so nothing falls through the cracks across multiple stakeholders and layers

Retention & Churn Prevention

Lead renewal processes and secure long‑term partnerships in close collaboration with the business development team

Build playbooks and escalation processes that create consistency as we scale

Centralise client communication so nothing falls through the cracks across multiple stakeholders and layers

Commercial Awareness

Identify expansion opportunities and flag them back to the business development team

Contribute to revenue growth through thoughtful partners management — not by selling, but by making sure partners see the value that makes renewal obvious

Building the Function

Define KPIs, processes, and frameworks for Customer Success at Intelic

Set up scalable onboarding and success workflows that work for a complex, technical client base

Lay the groundwork for a team — this role has a clear path to leading it

What We Are Looking For
This is a senior hire. We are looking for someone who has done this before — in a complex B2B environment, ideally in Defense, SaaS or a technical product — and who is ready to build something from the ground up rather than step into an existing structure.

You will bring:

5+ years in Partnerships Management, Customer Success or a similar client‑facing role in a B2B environment

A proven track record in retention — you know what good looks like and you know how to get there

Experience working with technically complex products and clients who expect real expertise

Strong communication skills in English — additional European languages are a genuine advantage

A structured, proactive working style — you manage your accounts, your time, and your priorities without being chased

Ambition to build and eventually lead a team

A bonus if you also bring:

Experience in defense, hardware manufacturing, or the broader defense technology ecosystem

Experience setting up a Partnerships function from scratch

What Success Looks Like
In your first…