Channel Account Manager; Nordic speaking

Position: Channel Account Manager (Nordic speaking)
Regional Sales Manager - Distribution/ Channel (Nordic speaking)
General

Summary:

The Regional Sales Manager, Distribution  is responsible for developing, growing, and maintaining strong relationships with existing distribution and channel partners. This role drives sales growth and revenue performance by maximizing partner engagement, improving retention, and managing regional sales activities. Working closely with cross‑functional internal teams, the Regional Sales Manager ensures partner solutions align with client needs and business objectives. This role collaborates with the broader sales organisation to manage the full sales cycle—from opportunity identification through close—while identifying and executing growth opportunities within the distribution partner ecosystem.

Provides support to cross‑functional teams, with a high attention to detail

Researches, analyzes, and documents findings

May coach, review, and/or delegate work to other team members

Achieves personal annual sales growth contract value based on the total opportunity

Achieves personal annual sales growth contract value based on the ability to both Sell‑To and Sell Through our existing customers (specific to Partner Sales)

Manages partners within our Ideal Customer Profile and within their designated territory as the primary commercial point of contact

Account Growth:
Identify and pursue opportunities for upselling and cross‑selling additional products or services.

Strategic Planning:
Develop territory and account plans to achieve client goals and drive revenue growth.

Project Coordination:
Oversee delivery of products or services, ensuring client requirements are met on time and within scope.

Performance Reporting:
Track and report key metrics such as renewals, churn, and customer satisfaction.

Issue Resolution:
Act quickly to resolve client concerns and coordinate solutions internally.

Collaboration:

Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements.

Forecast:
Work closely with broader team and management to provide accurate forecasting (Monthly, QTR and Yearly).

Closes sales that meet the Connect Wise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.)

Average length of sales cycle: 25-30 days

Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly

Negotiates contract opportunity terms, discounts, and implementation

Builds and maintains long term relationships with partners to bolster retention

Knowledge, Skills, and/or Abilities

Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage large projects and processes independently with limited supervision

Recognized subject matter expert of applicable work area

Excellent communication, negotiation, and interpersonal skills.

Strong problem‑solving and analytical abilities.

Commercial acumen and understanding of client business models.

Organised and detail‑oriented, with strong follow‑up and time management.

Ability to situationally adapt and understand new technology/processes as per partner requirements

Comfortable with prolonged phone use

Ability to effectively make 40-50 outbound calls per day

Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry

Ability to identify opportunities and leverage resources appropriately

Proficiency in Salesforce, Outreach and other sales tools

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree in related field or equivalent business experience

3 years of experience in account management, client success, or sales.

Proven track record of meeting or exceeding client satisfaction and retention targets.

Familiarity with CRM tools (e.g., Salesforce, Hub Spot) and reporting software.

Working Conditions:

0-10% travel may be…