Account Manager DACH

Position: Growth Account Manager DACH
Help Our Customers Grow and Grow with Them
At Mobilexpense, we're on a mission to simplify expense management for finance teams, HR departments, and employees across Europe.

Trusted by more than 3,000 customers, we're entering an exciting new phase of growth. While winning new customers remains important, we believe some of our biggest opportunities already exist within our customer base.

That's why we're building a dedicated Growth Account Management function.

As a Growth Account Manager, you'll work closely with Customer Success to identify expansion opportunities, strengthen customer relationships, and help our customers get even more value from Mobilexpense.

If you're passionate about consultative selling, relationship management, and building long‑term commercial partnerships, we'd love to meet you!

The Opportunity
As Growth Account Manager, you'll own the commercial growth of an existing portfolio of customers across the DACH market.

Working alongside Customer Success Managers, you'll identify expansion opportunities, lead commercial conversations, renew contracts and help customers adopt additional products, features, and services that create measurable business value.

This is not a reactive account management role.

You'll proactively analyze customer data, identify buying signals, create structured engagement plans, and build a scalable account growth motion that helps both your customers and Mobilexpense succeed.

You’ll also play an important role in defining how Account Management evolves as we continue to scale our commercial organization.

What You’ll Do
Drive Expansion Revenue

Own expansion ARR growth across your customer portfolio

Identify upsell, cross‑sell, and expansion opportunities

Lead commercial conversations from opportunity through negotiation and close

Consistently achieve expansion revenue targets

Develop account growth strategies for your assigned customers

(Co‑)Manage customer escalations

Partner With Customer Success

Work closely with Customer Success Managers to identify commercial opportunities

Participate in regular account reviews and success planning

Translate customer success into commercial growth opportunities

Ensure a seamless customer experience throughout the expansion journey

Build a Proactive Growth Motion

Analyse customer usage, CRM insights, and commercial data to uncover new opportunities

Conduct regular business reviews and strategic check‑ins with customers

Develop structured touchpoint plans together with Customer Success

Create scalable playbooks for customer engagement and expansion

Shape the Future of Account Management

Help define best practices for customer growth

Improve processes, reporting, and account planning

Share customer insights with Product, Marketing, and Sales

Contribute to building a high‑performing commercial organization

Who You Are
You enjoy building lasting customer relationships, but you're equally motivated by commercial results.

You naturally spot opportunities others overlook and enjoy helping customers discover additional value.

You combine strong relationship‑building skills with commercial curiosity and a structured way of working.

What would the ideal candidate bring

4+ years of experience in Commercial Account Management or Customer Success B2B SaaS roles

Experience managing commercial customer relationships and escalations

Proven track record of growing existing accounts through upsell or cross‑sell

Strong consultative communication and negotiation skills

Experience in identifying upsell opportunities based on CRM data and customer insights

Native German speaker with professional English proficiency

Analytical mindset and confidence using AI and technology to improve productivity

Nice to Have

Experience working closely with Customer Success teams

Additional SaaS or subscription business experience

Experience using Hub Spot or similar CRM platforms

Background in HR Tech, Fin Tech, Expense Management, ERP, or related software

What’s in it for you?

Build a new function. This is an opportunity to help shape how Account Management operates within a growing European SaaS company. Your ideas, processes, and experience will directly influence how we engage and grow our…