Senior Account Manager

Senior Account Manager - The Netherlands
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

D2L is disrupting the way the world learns by providing a next‑generation learning environment and solutions to engage and inspire learners. The company offers a platform that is easy, flexible, and smart.

Senior Account Manager for Benelux will lead a large and strategic book of business, representing D2L across most Dutch universities. The role is the commercial owner of these relationships, responsible for growth, retention, and long‑term partnerships.

What You’ll Be Doing:
As the commercial owner of the Dutch university portfolio, you will:

Renewals  – Own the end‑to‑end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.

Expansion Revenue  – Identify upsell and cross‑sell opportunities within existing accounts, develop proposals, and close expansion deals that contribute to overall revenue growth.

Executive Alignment  – Build and maintain strong relationships with key decision‑makers and influencers across multiple levels of the client organization. Create and execute engagement plans that include regular executive touchpoints and strategic discussions.

Quarterly Business Reviews (QBRs)  – Lead structured Q  sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes. Prepare data‑driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.

Account Strategy  – Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. Align internal resources to support the customer’s success metrics and long‑term strategic goals. Continuously update account strategies based on evolving customer needs and market conditions.

Forecast Churn Accuracy  – Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators. Use data and insights to predict potential churn and implement proactive retention strategies. Report churn risk and mitigation plans to leadership on a regular cadence.

Risk Management  – In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue. Develop and execute risk mitigation plans, escalating issues when necessary. Act as the primary point of contact for resolving critical account challenges quickly and effectively.

What You Will Bring to the Role:

5+ years of account management experience in a SaaS environment.

Excellent written and verbal communication skills in Dutch.

Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.

Ability to develop and execute account strategies aligned with customer goals and business outcomes.

Strong understanding of revenue drivers, renewal processes, and expansion opportunities.

Skilled in building multi‑threaded relationships, including executive‑level engagement.

Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.

Proficiency in forecasting, risk assessment, and interpreting success metrics.

Benefits

Impactful work transforming the way the world learns.

Learning and growth opportunities.

Tuition reimbursement of up to $4,000 CAD for continuing education through our Skills Wave Program.

Two paid days off for Skills Wave‑related activities.

Employee wellbeing (access to mental health services, EFAP program, financial planning and more).

Competitive benefits package.

Home Internet reimbursements.

Employee referral program.

Wellness reimbursement.

Employee recognition.

Social events.

Dog‑friendly office spaces at select locations.

Equal Opportunity & Diversity
D2L is an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. D2L maintains a drug‑free workplace and draws on diversity of thought and experience to reflect the rich cultures of its broad customer base.

D2L seeks talent with diverse life experiences and perspectives from around the world.

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