Customer Success Lead

Struck simplifies compliance in the construction industry by providing AI-assisted verification of rules and regulations from the earliest design stages. Our proactive platform helps reduce project timelines, costs, and risks — a growing priority given the scale of global housing and infrastructure challenges.

We deliver comprehensive regulatory insight across multiple European countries, enabling architects, developers, contractors, and public authorities to navigate complex requirements with greater confidence and efficiency. Our focus is on making compliance clear and actionable, supporting better project outcomes and smoother collaboration.

Struck is headquartered in Amsterdam and operates with an international, innovation-driven mindset.

About the Role
As Customer Success Lead, you're the commercial and hands‑on face of Struck to our customers. You don't just keep customers happy — you're an energetic, personable operator who grows accounts, spots new opportunities, and gets Struck genuinely woven into how our customers work day to day. This is a role for someone who's equally comfortable in a sales conversation and rolling up their sleeves to embed our platform into a customer's existing workflow.

You turn a signed contract into deep adoption, expansion, and advocacy — and you enjoy the mix of relationship‑building, commercial drive, and practical implementation.

What You'll Do

Drive growth & commercial relationships:
Act as a commercial partner to customers, identify expansion and upsell opportunities, and turn satisfied users into growing accounts and referrals.

Bring energy and ease to every interaction — you're a natural, engaging communicator who builds trust quickly and keeps momentum going.

Work hand in hand with sales to convert, onboard, and grow accounts.

Embed & implement Struck:
Get Struck genuinely embedded into each customer's own processes and tools — not just "logged into," but a working part of how their teams operate.

Lead implementation: configure the platform to fit the customer's workflow, guide integration, and make sure it lands in their day‑to‑day flow.

Translate a customer's way of working into a concrete setup that delivers value fast.

Onboard & support: onboard new customers and run product walkthroughs that get teams productive quickly.

Respond to inquiries, resolve issues, and own escalations through to resolution.

Insight & enablement:
Monitor usage and satisfaction metrics; turn patterns and feedback into concrete recommendations for product and engineering. Maintain documentation and best practices, and contribute to customer education (webinars, training, knowledge base).

What We're Looking For

A commercial, sales-minded operator — you spot opportunities, drive expansion, and are comfortable and confident in commercial conversations.

An outgoing, engaging personality — energetic, personable, and quick to build rapport and trust.

Hands‑on implementation ability — you can configure and embed a SaaS platform into a customer's existing workflow and tools, and you're comfortable with the practical, technical side of getting it live.

A genuine focus on customer satisfaction, with a track record of long‑term relationships that grow.

Strong support and service instincts: managing inquiries, resolving issues, and handling escalations calmly and effectively.

Excellent written and verbal communication — able to explain complex concepts clearly and collaborate across teams.

Analytical ability to interpret customer data, identify patterns, and turn insight into action.

Experience in customer success, account management, implementation, or sales — ideally in SaaS or technology products.

Full professional fluency in Dutch and English — Dutch is essential for working with our municipal and construction customers.

A bachelor's degree or equivalent practical experience in business, communications, engineering, or a related discipline.

Nice to Have

Familiarity with construction, compliance, or regulatory technology (Reg Tech / AEC tooling).

Experience integrating software into third‑party systems or customer workflows.

Why Struck

Mission with impact — you'll help make the built environment faster, cheaper, and safer to deliver.

Ownership — a role with real commercial influence over how customers adopt and grow with the product.

Competitive salary — we reward the value you bring.

International team in Amsterdam — work alongside colleagues from our office in the heart of the city.

Early‑stage momentum — shape the customer success function as the company scales into new …

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