Customer Success Manager; EMEA

Position: Customer Success Manager (EMEA)
We’re not looking for someone who’s planning to try AI one day. We’re hiring someone who already uses it to understand their customers more deeply, spot risk and opportunity earlier, and show up to every conversation better prepared — and who wants to keep building that edge in a role where relationships are everything.

This is a Customer Success role owning a portfolio of accounts across the EUR region and wider EMEA markets, with a focus on M&A, Deals, and corporate transactions. You’ll be the trusted advisor clients call when the deal gets complicated — and AI is how you’ll stay one step ahead of what they need next.

How AI Changes This Role
You don’t just keep customers. You make them successful.

Account health: spot risk before it becomes churn. AI surfaces early warning signals across your portfolio — changes in engagement, usage dips, shifts in stakeholder behaviour — so you’re having the right conversation proactively, not reactively.

Customer prep: walk into every meeting already informed. Before every customer call, AI synthesises account history, recent activity, open issues, and stakeholder context — so you show up knowing exactly where the relationship stands and what matters most to them right now.

QBRs and success planning: less build time, more impact. AI drafts account summaries, success plan updates, and Q  decks based on your customer data — so you’re refining and personalising, not building from scratch every quarter.

Growth signals: find expansion before the customer asks. AI helps you identify upsell and cross-sell moments by tracking deal activity, product usage, and buying signals across your accounts — so you’re bringing value-add conversations to the table, not waiting to be asked.

What You’ll Do
Own your customer portfolio:

Lead customer meetings with LLM-built account briefs and stakeholder context already in hand — so you walk in informed, not catching up.

Drive adoption and engagement across your accounts, with AI copilots flagging adoption gaps and churn risk signals before they accelerate.

Own growth and retention through customer enablement, relationship management, and advocacy.

Deliver QBRs and success reviews grounded in usage and outcome data — not gut feel.

Be the trusted advisor:

Guide, educate, and train new users on the Ansarada platform to meet their specific business requirements.

Partner with Sales on pricing, negotiations, and value articulation — demonstrating commercial benefit to clients across EUR and EMEA.

Build and maintain deep knowledge of M&A, Deals, and Procure — and the competitive landscape — so you can position Ansarada’s value with confidence.

Identify and share remarkable customer stories that celebrate success across the broader business.

Connect the dots across the business:

Act as the internal Voice of Customer — with LLMs helping you synthesise themes and feedback across conversations into clear signals for the Product team.

Collaborate internally with Marketing, Sales, other CSMs, and Support to align on account strategy and customer experience.

Share what’s working — your AI workflows, your playbooks, your customer moments.

What we’re looking for
Experience

2+ years in Customer Success, Account Management, or a similar role in tech or SaaS.

Background in financial services, investment banking, legal, or corporate finance is a strong advantage.

Proven track record of growing and retaining accounts through consultative, strategic customer planning.

Confident communicator at all levels — from junior users to executive stakeholders.

Experience with CRM systems and a data-driven approach to relationship management.

AI fluency

You use LLMs (ChatGPT, Claude, Gemini) daily — for account prep, customer comms, Q  builds, and portfolio analysis.

You prompt for real output: account summaries, health assessments, success plans, stakeholder briefs.

You know where AI sharpens your thinking — and where your empathy, judgement, and trust still win.

You share what works and you’re always looking for what’s next.

Mindset

Customer-obsessed — you genuinely care about outcomes, not just renewals.

Commercially sharp — you think in growth and retention, not just satisfaction scores.

AI…