Head of Retail Zeekr

Company
We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of the world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting‑edge technology and a customer‑centric approach.

Role
The Head of Retail is responsible for driving the performance, growth, and operational excellence of the retail network across the market. Reporting directly to the Country Manager, this role owns dealer performance, retail sales execution, fleet sales delivery, and customer satisfaction outcomes, ensuring the network consistently achieves commercial and operational targets. The Head of Retail acts as the primary interface between the OEM and the dealer network, leading performance management, market execution, retail standards, and business development initiatives.

Working closely with Marketing, Sales Operations, Aftersales, and central functions, the role ensures the successful implementation of commercial strategies and delivers a seamless customer experience throughout the purchase journey. The successful candidate will bring a strong OEM background, extensive knowledge of the Dutch automotive market, and a proven track record of delivering commercial growth through retail and fleet channels.

This Is What You Will Do
Retail Network Performance

Own the performance of the dealer network, ensuring achievement of sales, profitability, market share, and customer satisfaction targets.

Lead regular business reviews with dealer partners, identifying opportunities, risks, and corrective actions.

Establish and drive a high‑performance culture across the retail network through robust KPI management and governance.

Monitor retailer performance against agreed targets and implement improvement plans where required.

Support network expansion and development initiatives in line with market growth objectives.

Retail Sales Excellence

Drive retail sales performance across all channels and ensure delivery of country sales objectives.

Develop and execute retail action plans to maximize sales opportunities and market penetration.

Ensure effective lead management, sales process compliance, and conversion performance throughout the network.

Identify commercial opportunities and implement best practices to improve retailer productivity and performance.

Support product launches and retail readiness activities to ensure successful market execution.

Fleet & B2B Sales Performance

Own fleet and local B2B sales performance within the market.

Develop and execute fleet growth strategies in alignment with country objectives.

Build relationships with leasing companies, fleet operators, key accounts, and relevant business partners.

Support retailers in identifying and converting fleet opportunities.

Monitor fleet performance and ensure achievement of volume and profitability targets.

Customer Experience & NPS

Own customer satisfaction performance and NPS across the retail network.

Ensure retailers consistently deliver an outstanding customer experience aligned with brand standards.

Analyse customer feedback and implement improvement initiatives to drive satisfaction and loyalty.

Monitor customer journey performance and identify opportunities to enhance customer engagement and retention.

Dealer Network Management

Build strong relationships with dealer principals, owners, and senior management teams.

Support partner capability development through coaching, performance management, and best‑practice sharing.

Ensure compliance with network standards, contractual obligations, and brand requirements.

Drive retailer adoption of systems, processes, and operating standards.

Cross‑Functional Collaboration

Collaborate closely with Marketing to ensure campaigns and local activities generate qualified traffic and support sales objectives.

Work with Sales Operations to optimise forecasting, stock management, order management, and sales reporting.

Partner with Aftersales to ensure a seamless customer journey and support customer retention objectives.

Act as the voice of…